Oracle Senior Manager, Applications Competitive Intelligence - Customer Experience (CX) Service Cloud in Moon Township, Pennsylvania

Development and implementation of business plans, marketing strategy, and forecasts for a product/service or vertical market.

As a product analyst you will participate in every stage of the product life cycle to ensure product meets the needs of users. Drive the implementation of programs in support of the marketing strategy, business plans, and forecasts for assigned product lines. Maintains current status of customer specifications for existing and future products. Identify, evaluate, and recommend marketing opportunities in support of product line objectives. Drive product functionality delivering high quality product documentation. Lead products through scheduled release assisting others to manage commitments and resources. Measure and report progress and review deliverables.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrated product/project management experience. Ability to work with Executives. Strong interpersonal skills. Excellent written and verbal communication. Demonstrated product/project management experience. Creative, energetic, and enthusiastic. Team player. Experience using or implementing Oracle, SAP, or Peoplesoft applications. Basic HTML and web technology skills a plus. 8 years technology/industry experience and BA/BS/MBA degree.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Oracle s Product Marketing and Intelligence Organization is responsible for product marketing, market intelligence, and competitive intelligence for Oracle s entire suite of solutions spanning Applications, Middleware, Databases, System Management, Server, Storage and Services. The Market and Competitive Intelligence (M&CI) Group is a critical function within Oracle Product Marketing and Intelligence and provides timely, relevant and actionable market and competitive analyses to sales. We also provide insights and strategic consultation to senior executives as well as regional, product and industry leaders across Oracle to help them compete in the market place and make best business decisions to maximize company performance. As part of M&CI, the primary objective of Competitive Intelligence is to increase the win rate against competitors.

We are committed to providing you with a work environment that is conducive to productivity, satisfaction, development, and opportunity! Join us and go places with this world-class organization!

_Position Description_

Senior Manager, Applications Competitive Intelligence - CX Service Cloud

Do you write like a Harvard Business Review writer, analyze like a Gartner analyst, and understand the sales process like a sales pro? Do you enjoy working with sales people and understand their needs? Do you enjoy variety?

We are looking for a highly performing *Senior Manager, Applications Competitive Intelligence *to cover Customer Experience (CX) Service Cloud. Someone who is able to apply insights based on facts, experience, and the views of industry observers to help the Oracle field increase the win rate. Next to this sales support, this role also supports Sales executives and Product Marketing in the competitive positioning of the Oracle products, and Market Intelligence. This position requires a very resourceful and charismatic leader who is able to effectively communicate insights and influence at all levels, and work effectively with multiple stakeholders in any situation. This position reports to the Head of Competitive Intelligence for Applications.

Job Duties:

  • Initiates, conducts, and analyzes strategic competitive analyses, leading to timely, relevant, and actionable competitive recommendations. These analyses will utilize a variety of sources including primary research, syndicated research, user behavior, financial analysis, competitive analysis, analyst firms data, etc.

  • Provides recommendations on opportunities and emerging trends to Sales and Marketing executives. Draws conclusions and determines the implications of competitive data to Oracle s sales strategy, competitive strategy and value proposition.

  • Drives competitive support for Customer Service, Field Service. This entails tracking and analyzing competitors like ServiceNow, SAP, Genesys, Salesforce.com, Verint, Zendesk, Microsoft, ServiceMax, Pegasystems and other CX Service solutions. A solid knowledge of Sales and Marketing products, specifically of the tier 1 vendors Salesforce.com, SAP, and Microsoft is also required.

  • Works with teams across Oracle (e.g. Analyst Relations, Sales Operations, etc.) to assess competitive dynamics.

  • Trains sales management, account managers, sales reps, sales consultants in competitive positioning around the world.

  • Builds and maintains financial models for competitive results analysis.

  • Conducts and supports regular Competitive Intelligence Key Insights reviews/meetings/presentations with products, industry, and regional sales teams.

  • Launches Competitive Intelligence communications on findings and pushes out insights, opportunity analysis, strategic assessments materials/content (e.g. newsletters, executive summaries, area or product-specific write-ups, etc.).

  • Continuously refines hypothesis to help anticipate competitive developments. Proactively maintains and extends knowledge of market and industry trends, user preferences and changing competitive and market forces.

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_Critical Skills Needed for the Job_

  • Strategic thinking and problem solving ability (e.g. ability to conceptually frame problems and identify creative solutions)

  • Strong intellectual and business acumen.

  • Strong leadership skills and outstanding ability to influence, persuade, and build confidence and trust.

  • Excellent interpersonal, communication, presentation and writing skills - examples of prior work will be requested.

  • Excellent understanding of competitive intelligence sources (e.g. industry analysts, financial analysts, press, syndicated data sources). An excellent personal network of industry observers is a huge plus.

  • Strong and passionate training skills, willing to address real and perceived sales hurdles, open for Q&A. Ability to take training to the next level to create competitive excitement.

  • Ability to translate complex analysis and topics into digestible communications.

  • High level of discretion and organizational awareness. Ability to handle and communicate delicate information.

  • Self-starter with ownership mentality that can work starting with a clean sheet of paper; energetic and enthusiastic. A "delivery-oriented", can-do, hands-on personality.

  • Proactively manages and adjusts to the dynamic needs of the internal customer base. Ability to prioritize simultaneous projects/deliverables/deadlines to successful completion (i.e. in a quality and timely manner).

  • Team-player; excellent collaboration skills in a cross-functional and matrix environment. Proven ability to work with Sales, Product Management/Marketing.

  • Attention to detail, strong commitment to quality and delivery agreements.

  • A strong understanding of financial results and the ability to analyze this quickly and effectively.

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_Preferred Qualifications_

  • A Bachelor s degree in marketing, economics, business or related fields. MBA or related graduate degree preferred. 12 years related experience, including 5 years of sales, presales, competitive intelligence, or business analysis experience.

  • Analysts firms (e.g. Gartner, Forrester, IDC, etc.) background a plus.

  • Outstanding knowledge of Customer Experience software and markets.

  • Good knowledge of MS Excel (including pivot tables), PowerPoint and Word.



*Position Location: *Strongly prefer candidates based hear Oracle HQ in San Francisco Bay Area; may consider qualified candidates in other US locations.

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Job: *Marketing

Organization: *Oracle

Title: Senior Manager, Applications Competitive Intelligence - Customer Experience (CX) Service Cloud

Location: United States

Requisition ID: 18000RS2