IBM Brokerage Service Manager in Mumbai, India

Job Description

About IBM

IBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create,how we collaborate,how we analyze,how we engage. IBM is a leader in this global transformation.

Business Unit Introduction

IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.

Who you are :

As a Specialist you will apply your expertise in developing and implementation of the solution architecture. You will also be working on product customization, integration and extensions required for the solution to meet the customer’s expectation.

What you’ll do :

  • Should be responsible for the cross organizational coordination of projects within IBM Cloud Brokerage.

  • Coordinate with the Account Managers & Service Coordinators and manage the on boarding process for new customers on the IBM Cloud Brokerage software

  • Work across Engineering, Delivery, Product Management and Sales

  • Manage life cycle upgrades and patch deployments as required as well as Demo and proof of concept environments for the Sales and Marketing teams.

  • Assist in the development of detailed project plans, schedule work assignments, and monitor progress.

  • Adjust project schedules and resources as necessary to meet project objectives

  • Provide routine project reporting and documentation to include status, open issues, resource and schedule detail using appropriate tools

  • Work with senior management and project managers to develop, design and maintain standard internal project status reporting and assist with rolling up external project status reports

  • Audit weekly customer deliverables and maintain customer deliverable repository

  • Develop and document process diagrams and workflows

  • The position may require working in round the clock shifts and on-call support.

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise

  • 5+ years of experience in Project Management

  • Preferably 2+ years experience in Program Management

  • Proven experience in understanding of ITIL framework and Service Management

  • Experience with Release Management Life cycle.

  • Familiarity using agile and waterfall project management methodologies

  • Working knowledge of JIRA and MS Project functionality.

Preferred Tech and Prof Experience

  • Should have knowledge in Microsoft Office Excel, Visio, PowerPoint and Word.

  • PMP certification preferred.

  • Should be able to interpret and create workflow and process diagrams

  • Should be comfortable working in fast-paced work environment with multi-disciplined, multi-location teams.

  • Designing and Implementation in Websphere, Jboss Suite

  • ITIL Support, middleware technology consulting.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.