IBM Performance & Capacity Management - L4 / L5 Support in Mumbai, India

Job Description

About IBM

IBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this new era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyze. How we engage. IBM is a leader in this global transformation.

Business Unit Introduction:

IBM Global Technology Services (GTS) helps clients plan, implement and manage an efficient, resilient, flexible IT infrastructure. IBM GTS is the partner of choice for infrastructure services – be it transformational outsourcing tied to business outcomes or integrated managed services or discrete services.

Who you are:

As Capacity & Performance Manager, maintaining and managing day today tool activities like data collection issues, upgrades, Fix pack etc using Densify and VDM.

What you’ll do:

  • Maintain an overall understanding of current service capacity records and trends

  • Produce and maintain a capacity plan incl. capacity forecasts with application teams and technical IT domains in relation to the business demand

  • Work with the technical IT domains to ensure monitoring of capacity levels are in place, comparing actual against targets, addressing shortfalls and associated risk

  • Conduct the capacity review meetings with respective application teams and technical IT domains. Track exceptions and actions, adjust capacity based on trends and forecasts and drive open issuesto closure

  • Maintain the capacity related risk register. Present and escalate the risk items to IT management and relevant stakeholders for decision

  • Assess the capacity impact of new service introductions and change requests with the application teams and technical IT domain

  • Involve in the root cause analysis related to incidents/outages caused by capacity limitations and derive capacity management related improvements

  • Responsible for the capacity management policy, process, procedures, and compliance

  • Ensure all capacity adjustments are agreed upon and covered by using the appropriate demand requests signed by the relevant stakeholder

How we’ll help you grow:

  • You’ll have access to all the technical and management training courses you need to become the expert you want to be

  • You’ll learn directly from expert developers in the field; our team leads love to mentor

  • You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise

  • 7- 14 years of experience in Performance and Capacity Management

  • Proven experience in VDM and Densify.

Preferred Tech and Prof Experience

  • Managing the Capacity assessment, forecasting and Demand management for Converged and Hyperconverged Infrastructure eg: VCE Vblock.

  • Looking after the Capacity Planning of storage Infrastructures which includes VNX, VMAX & Isilion and also Backup technologies like Avamar, Data Domain.

  • Preparing Weekly/Monthly utilization and Forecast reports and highlights capacity bottlenecks to Delivery manager and customers.

  • Have a dialogue with Vblock & storage architects on the potential Capacity issues.

  • Maintaining and managing Capacity tools used for capacity data analysis and storage.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.