American Water Supervisor Operations in Muncie, Indiana

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit www.amwater.com.

Primary Role

Manages the day-to-day operations of Water and/or Wastewater Distribution System(s) in accordance with Company policies and procedures and all applicable governmental laws and regulations. Working hours are 7:30AM to 4PM Monday – Friday.

Key Accountabilities

  • Assist with preparing and controlling local construction, operations, and maintenance within established budget limitations. (10%)

  • Establish a program that will ensure all EPA Partnership for Safe Water Goals will be met on a period-by-period basis. (10%)

  • Ensure local water and/or wastewater operations meet the required standards and are in compliance with regulatory targets. (10%)

  • Supervise the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. (10%)

  • Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained. (10%)

  • Develop and direct cost effective solutions to meet customers’ expectations and technical requirements and to encourage best practice and innovation throughout all operational areas. (10%)

  • Implement effective reporting processes. Provide analysis and support to Production Director with information required for various reports, budgets, and business plans.

  • Implement and foster the coaching and development of employees, including idea generation, within respective functional areas.

  • Ensure effective people management policies and practices are developed and implemented (e.g., time and attendance, workforce management, etc.) and ensure resources are developed and deployed appropriately.

Key Accountabilities (cont.)

  • Continue to reinforce the importance of developing a diverse workforce.

  • Support the Business Development function in the operational analysis pricing and integration of water and wastewater business opportunities in both the regulated and non-regulated markets.

  • Work collaboratively with other functional leads to mitigate business risks.

  • Implement effective communications at all levels of our operations.

  • Provide effective leadership that will enhance our abilities to be flexible to changing business environments.

  • Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. (40%)

Knowledge / Skills

Knowledge of the regulated water/wastewater business within the region and the regulations impacting the business as well as applicable regulations, requirements, and trends within water/wastewater business, Knowledge of company policies and procedures and management theories, practices, and trends.

Expert knowledge of process and operational areas.

Competencies

Dealing Effectively with Direct Reports

Delegation

Directing Others

Managing / Measuring Work

Planning

Sharing Information

Experience / Education

Experience:

3-5 years’ experience in supervising operational areas and operating units, and managing and meeting performance targets preferred

Education:

High School graduate or state recognized education equivalency certificate required

2 year or 4 year degree in operational discipline, management, or related technical discipline or equivalent preferred

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.