Verizon Senior Manager - Professional Services in Muntinlupa City, Philippines
What you’ll be doing...
This position is part of the Verizon Asia Pacific Professional Services Advisory organization and is supporting the global Verizon Cyber Defense Practice for the provision of expert off-shore services. The Senior Manager – Cyber Defense Centre of Expertise (COE) will be responsible for global service offering(s) provided from Manila.
Accountable for service delivery.
Leverage Resource Deployment Manager (RDM) to ensure approved projects are adequately staffed.
Ensure that approved projects are effectively initiated, delivery milestones agreed, resourced and delivered and that the expected use is made of standard project tracking tools.
Where applicable, work closely with the Verizon PM team to ensure that project scope is correctly defined and that the Cyber Defense practice requirements are defined and delivered.
Ensure that all delivered projects are billed correctly in accordance with Verizon standard practices.
Be responsible for the management of any project escalation relating to the Cyber Defense practice deliverables.
Maintain required in-practice knowledge and support for established legacy accounts to ensure that infrastructure changes are managed and delivered in an effective manner.
Provide general support to the wider Verizon team in respect of project activity (financials, time booking, billing, etc).
Work with the dedicated global Professional Services (PS) team and Verizon Business sales and account teams to provide Cyber Defense practice SME expertise as and when required.
For large deals, support the PS sales team in the preparation of PS SOW, costing materials and delivery schedules.
For small deals, working with the Verizon core and overlay Sales teams prepare SOW, costing materials and delivery schedules.
Develop and maintain a two year road map including new features and subservices required to meet customer demand, differentiate against competition and ensure consistent growth year over year.
Onboard and off-board staff to ensure we have right level resources to meet customer demand.
Ensure all resources have up to date development plans including short-term and long-term goals, training plans etc.
Create internal as well as external (customer facing) collateral including Service Description and RACI Matrix.
Align with Product Management to ensure our Cyber Defense COE strategy for a particular service is in line with overall Verizon strategy.
In Collaboration with Marketing develop a communication strategy for how we should go to market (internal and external)
Analyze and understand funnel trends and develop and execute action plans to ensure consistent growth.
Maintain accurate records within the assigned business tools for management of PS opportunities
Liaise with the wider Verizon business sales team to align forecasts with tactical and strategic account forecasts.
What we’re looking for...
You’ll need to have:
Bachelor’s degree in IT, Security and Networking or four or more years of work experience.
Six or more years of relevant work experience.
Two or more years managing people in an IT or Security Operations Centre environment.
Even better if you have:
Master’s or Bachelor’s Degree in Information Security Management, Computer Science or similar discipline.
Excellent organizational and management skills.
Ability to excel in a fast-paced environment and work under pressure.
Strong interpersonal skills.
Excellent verbal and written communication skills.
Customer relationship management including escalation management.
Exceptional problem solving skills.
Ability to drive process improvements and identify gaps.
Proactive in engaging with customers, client executives and other Verizon teams.
Cyber Defense technologies like SIEM, Endpoint protection, Network Perimeter protection.
ITIL Practitioner certified.
CISSP or CISM certified.
COBIT5 or ISO2700x certified.
When you join Verizon...
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.
- Verizon Jobs