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American Water Associate Rep, Claims (PHS) in Naperville, Illinois

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit www.amwater.com.

  • Primary Role:* Adjudicate claims with invoices submitted by authorized service centers. Process any type of reimbursement from customers timely and efficiently. Assist with claims inquiries internally and externally. Assist Claims Management group with creating claims, open claims issues, and preparation of reports and reconciliations for month, quarter and year end close. Perform other duties within the department as needed.

  • Key Accountabilities:*

  • Functional Expertise:*

  • Able to process mail received daily including new requests for reimbursements

  • Validate and approve invoices for processing against contract rates and term and conditions of programs up to $10,000

  • Notify service provider and make corrections to invoices as appropriate for service providers

  • Enter claims on a daily basis in the Claims Management System successfully meeting claims department metric

  • Review, create, and process reimbursements - month end accrual and recon process

  • Create repair claims for 3rd party claims as needed for processing

  • Ability to train and test the Claims Management System

  • Business Acumen:*

  • Ability to coordinated a high level of claims data on a daily basis

  • Accurately perform data entry into propriety operating system

  • Create invoice validation reports for service provider to effectively communicate status of outstanding invoices

  • Understand database applications and operating systems

  • Engagement:*

  • Assist with inquiries regarding claim status and general product information with internal and external customers

  • Assist claims management department with daily workload, month end processes and other duties as assigned

  • Develop and build effective relationships within the department as well as with other departments including the contractors in our service provider network

  • Assist in resolving service provider issues regarding claims invoice/billing

  • Driving Results:*

  • Implement process improvements as well as service on project team as directed by management

  • Responsible for driving results through performance management including prioritizing workload, evaluating results and taking corrective action as needed

  • Effectively maintain department workflow and personal productivity

  • Effectively perform job duties in a timely and accurate manner

  • Diagnosis customer issues and drive for resolution

  • Keep workload organized and effectively prioritized

  • Ability to meet deadlines as directed by management

  • Knowledge/Skills:*

  • Required: Must have solid typing and data entry skills and computer knowledge – 40 WPM

  • MS Word proficiency

  • MS Excel proficiency

  • Full Microsoft Office Suite

  • Preferred: Data entry and book keeping capability

  • Education/Experience:*

  • Required: High School Diploma

  • Preferred: Associates degree in business

  • Preferred: 1 – 3 years accounting and data entry experience is necessary, particularly with Accounts Payable or claim authorization. Employee needs to be a self-starter with some strong time management skills. Needs to be highly organized and able to work in a team oriented environment.

  • Preferred: Accounting experience in Accounts Payable.

  • Work Environment:*

  • 100% ofifce

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

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