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American Water Lead Install Technician in Naperville, Illinois


Pivotal Home Solutions' HVAC installation business is booming! If you are looking for a stable company, work variety, & tremendous advancement opportunity, come & join our growing Pivotal Home Solutions team.

Since 1992, our home warranty & maintenance plans have helped protect homeowners from the inconvenience and costs of unexpected repairs to their essential systems and appliances. Today, we service nearly 1 million plans nationally with the majority of our customers right here in Greater Chicagoland.

Join Pivotal Home Solutions and you’ll be part of the largest investor owned water utility in the US. As part of the American Water family of nearly 6,900 dedicated professionals, you will help make a positive impact on the approximately 15 million people we serve in communities all over the USA!

Primary Role

The Lead Installer at Pivotal Home Solutions is responsible for completing a variety of tasks associated with quality install of residential HVAC equipment. The Lead Installer will receive routed work from dispatch, report to assigned job site on time and perform work to the company’s quality expectations. All NHS installers will promote warranty products to Pivotal customers. This role requires the use of a valid driver’s license to drive a company vehicle and must be refrigerant certified. This individual will always be responsible to work and drive safely.

Key Accountabilities

Functional Expertise:

  • Continuously provide the customer with the highest levels of customer service

  • Understands and comply with all safety policies including calibrating gas sensit tool every month.

  • Able to install most furnaces, condensers, humidifiers and accessories with no assistance.

  • Mastered all electrical wiring of furnaces, condensers and thermostats. This includes high and low voltage wiring.

  • Thoroughly understands and complies with the inventory policies and procedures of NHS. Accountable for use of inventory involving his/her work.

  • Must be able to install sheet metal duct systems, connect gas lines, cut and thread pipe, install copper refrigerant line to air conditioning units, including soldering and brazing.

  • Able to complete all tasks sent to him/her including billing customers correctly, ordering parts and materials needed for job completion and handling paperwork properly, timely and legibly.

  • Business Acumen:*

  • Install HVAC related equipment according to the manufacturer’s instructions.

  • Use good time management to make effective use of travel.

  • Use good time management to keep non-productive time down during weekly inventory re-stock and picking up parts and materials.

  • Must be able to cycle count inventory upon procurement’s request.

  • Demonstrates attention to detail involving his/her payroll to minimize any reclass data entries at the end of the month.

  • Demonstrates a high level of technical competence.

  • Ability to utilize a variety of analytical techniques to solve problems



  • Complies to all corporate and department policies and procedures

  • Develops strong credibility with co-workers and department leadership

  • Demonstrate the ability to accurately diagnose problems or conditions

  • Uses good people skills and judgement with customers to provide them with the highest level of customer service.

  • Work with the Pivotal Home Solutions' Prevention and Safety Team to keep safety our #1priority by submitting good catches from the field.

  • Driving Results:*

  • Maintain expected productivity, quality and safety metrics as outlined by the NHS Field Operations Department

  • Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles.


  • 1 – 3 years minimum experience.

  • High School, GED, Vocational training in HVAC, HVAC certification. Must continue education of HVAC through classes the company requests attendance.


Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results


  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.