American Water Technician, Clean & Check 2 (PHS) in Naperville, Illinois

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs 7,200 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit www.amwater.com.

  • Primary Role:* Maintain the customer's equipment, as well as perform minor repairs to ensure customer comfort and safety. Promote products, contracts and services to guarantee customer equipment maintenance, and provide total home comfort for the customer. This individual will be responsible to work and drive safely at all times.

  • Key Accountabilities:*

  • Cleaning the customer's equipment to maintain the efficiency of the equipment and ensure total home comfort.

  • Checking the equipment for any defects which need to be repaired or replaced for customer comfort and safety.

  • Legibly and accurately complete company paperwork.

  • The technician may shut off and/or refuse to turn on a customer's equipment if they identify a safety issue such as a cracked heat exchanger.

  • The technician will perform minor repairs found during maintenance and diagnostics of customer equipment.

  • Technician must provide their own hand tools including, but not limited to: wrenches, screwdrivers, pliers, inspection cameras, etc.

  • Functional Expertise:*

  • Continuously provide the customer with the highest levels of customer service

  • Understands and comply with all safety policies

  • Clean the customer’s furnace, air conditioner, humidifier and boiler to maintain the efficiency of the equipment and ensure total home comfort.

  • Thoroughly understands and complies with the inventory policies and procedures of NHS. Accountable for use of inventory involving his/her work.

  • Must notify customers 30 minutes before arrival and contact customers if they are running behind schedule.

  • Able to complete all tasks sent to him/her via FSA app including billing customers correctly, ordering parts and materials needed for job completion and handling paperwork properly, timely and legibly.

  • Business Acumen:*

  • Ability to identify and asses’ equipment issues in an efficient manner.

  • Use good time management to make effective use of travel time.

  • Use good time management to keep non-productive time down during weekly inventory re-stock and picking up parts and materials.

  • Must be able to cycle count inventory upon procurement’s request.

  • Demonstrates attention to detail involving his/her payroll to minimize any reclass data entries at the end of the month.

  • Demonstrates a high level of technical competence with the ability to perform minor repairs, i.e. humidifier repairs, blower motor and wheel replacement and pressure switches.

  • Ability to utilize a variety of analytical techniques to solve problems

  • Engagement:*

  • Complies to all corporate and department policies and procedures

  • Develops strong credibility with co-workers and department leadership

  • Uses good people skills and judgement with customers to provide them with the highest level of customer service.

  • Work with the PHS Prevention and Safety Team to keep safety our #1priority by submitting good catches from the field.

  • Driving Results:*

  • Maintain expected productivity, quality and safety metrics as outlined by the NHS Field Operations Department

  • Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles.

  • Knowledge/Skills:*

  • EPA Certification Type 1 and 2 or Universal required.* *

  • Completion of provided training through the company* *

  • Education/Experience:*

  • High School, GED, Vocational training in HVAC, HVAC certification required. Must continue education of HVAC through classes the company requests attendance.

  • 1-3 years' experience minimum.

  • Work Environment:*

  • Climbing, Extreme Hot or Cold (out of doors), Heavy Lifting, Loud Noise, Use of ladders to get to equipment, crawling to look for registers, going into crawl spaces and attics to locate access furnace.

  • Safety awareness, overhead hazards, equipment operations, wearing PPE as required.

  • Must be able to reach, bend extend and lift 50-60 lbs.

  • Must not be afraid of heights.

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.