Bank of America Collier Market - Relationship Manager - Brooks Village Financial Center - Naples, FL - Spanish Preferred in Naples, Florida
Located in a Financial Center, Relationship Managers will focus the majority of their time on deepening customer relationships by referring customers to sales specialists and selling financial products and services to both individual and small business customers/clients. Relationship Managers will engage in daily outbound calling to pre-selected Bank of America customers inviting them into the Financial Center for an appointment and will also assist in servicing customer needs where applicable. Relationship Managers will report to a local Market Sales Manager. They will partner closely with Financial Center Managers to ensure adherence to operational compliance policies and procedures.
Ability to learn and understand technology to assist customers with self-service needs
Proven results exceeding goals in a customer-centric, results-driven environment
Strong interpersonal skills, and demonstrate a commitment to providing personalized service
Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
Ability to resolve problems independently or escalate as needed
Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration
Displays passion, commitment and drive to deliver an experience that improves our customers’ financial lives
Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements
Applies strong critical thinking and problem-solving skills to meet customer’s needs
Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
Availability to work weekends and/or extended hours as required to operate the business
Experience in financial services and prior knowledge of financial services industry, products and solutions
Knowledge of banking (credit and deposit) products and services
Prior sales experience in a salary plus incentive environment with individual sales goals where goals were met or exceeded routinely
Prior experience servicing and delighting customers
Posting Date : 01/08/2018
Naples, FL, BROOKS VILLAGE, 12965 COLLIER BLVD,
- United States
Travel : Yes, 5% of the time
Full / Part-time : Full time
Hours Per Week : 40
Shift : 1st shift
Weekly Schedule : M - TH 8 - 5:30, F 8 - 6:30, Sat 8:30 - 1:30
Assistance for Applicants with Disabilities
Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .
Diversity & Inclusion
At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Frequently Asked Questions
Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.