Thermo Fisher Scientific Engineer III, Field Service in Nashville, Tennessee
Job Title: Field Service Engineer
Reports To: Manager, Field Service
Group/Division: CDD Fremont
Career Band: 6
Job Track: Professional
Position Location: Remote
Number of Direct Reports: 0
FLSA Status: Non-Exempt
- The Field Service Engineer will install, repair and service chemistry analyzers and instrumentation to ensure continuous operation. Ensure customer needs and expectations are met and exceeded while promoting a positive image of Thermo Fisher Scientific.
Perform on-site installation, repair, maintenance, qualification, and validation of clinical and discrete chemistry analyzers according to company SOP.
Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
Negotiate scheduling and technical problem resolutions with customers and partners.
Conduct training on the safe operations and maintenance of the analyzers.
Maximize analyzer uptime and maintain a high level of customer satisfaction.
Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
Collaborate with Sr. Engineer or Manager, Field Service to analyze, review and inspect findings to determine source of problem, and recommends repair, replacement, or other corrective action.
Collaborate with Sr. Engineer or Manger, Field Service in problem resolution with engineering, customer service, and other personnel to expedite repairs.
Other duties as assigned.
Minimum of an Associate Degree in Electrical Engineering, Biomedical Instrumentation or related field or equivalent combination of education and experience to perform at this level.
Minimum 5 years' experience as a Field Service Engineer; previous experience servicing clinical chemistry analyzers a plus.
Effective communication skills and establishing good customer rapport are essential.
Proven ability to prioritize service requests and produce clear and concise documentation.
Must have ability to work independently and have good organizational, communication and time management. skills.
Must be available to travel overnight up to 80% within the territory or other areas as required.
Essential Functions and Physical Requirements
Ability to safely lift 50 lbs with assistance on occasion.
Ability to safely lift and carry 25-30 lbs continuously throughout the day.
Ability to bend, squat, stretch, and reach on a daily basis in a service function.
Ability to travel overnight at a minimum of 60%.
Maintain a valid driver's license and safe driving record.
Regular and Reliable Attendance.
Required to work independently within a customer location.
Extensive walking/standing may be required for 75-85% of the day.
May pass through areas where chemical based products may be in use
Must possess motor skills appropriate to the task.
Must be able to safely lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs. with assistance.
May be able to use material handling equipment such as push carts and pallet jacks.
Depending on the hazard, appropriate personal protective equipment may be worn. Example: lab coats, coveralls, hood, face shield, respirator, hairnets, steel toed shoes and/or safety gloves.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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