HCA, Hospital Corporation of America Manager of Clinical Support Services in Nashville, Tennessee

*Sarah Cannon *is the research arm of HCA’s global cancer enterprise. Focused on advancing therapies for patients, it is one of the world’s leading clinical research organizations conducting community-based clinical trials in oncology, cardiology and orthopedics through affiliations with a network of more than 1,000 physicians across the United States and United Kingdom.

We believe our success is dependent on a healthy work environment where staff members are the core of advancing therapies for patients and accelerating drug development. We apply the same compassion and commitment we have for our patients to our co-workers and colleagues and promote an entrepreneurial culture.

_Summary of Key Responsibilities:_ You are responsible for overall phlebotomy operations in the Drug Development Unit, including direct supervision and development of staff, adherence to standard operating procedures and reporting of data to internal and external groups.

_Duties and Responsibilities:_ Your duties include but are not limited to: • Manage performance and professional development of the phlebotomy team. • Create, monitor, document and follow departmental SOPs, Work Instructions and corporate guidelines. • Oversee inventory and evaluate the acquisition of study supplies and source documents necessary for obtaining pharmacology samples prior to patient treatment. • Ensure proper safety, operations and maintenance of laboratory equipment. • Ensure staff are compliant with applicable protocols throughout the screening, enrolling and following of study subjects. • Monitor and triage patient-to-staff ratios and patient wait times daily. • Ensure excellent patient care is being provided consistently by staff. • Address patient or family concerns in a timely manner; escalate to appropriate physician and leadership as needed. • Partner with Centennial Medical Center Laboratory leadership as needed regarding labs for research patients. • Partner with Tennessee Oncology Laboratory leadership as needed regarding labs for research patients. • Prepare reports for leadership, sponsors, CROs and other individuals/groups as needed. • Meet with investigators, study monitors, and others in coordinating study logistics; participate in staff meetings, site initiation and other meetings which will impact the delivery of quality research and compliance. • Receive and triage information requests; research and provide information where appropriate. • Communicate and escalate unresolved issues at the appropriate time and to the appropriate level of management.

_Knowledge:_ • Must be able to read, understand, and comply with research protocols.

_Skills:_ • Strong computer skills with demonstrated ability using clinical trial databases, electronic data capture, MS Access or Excel

_Abilities:_ • Excellent professional writing and communication skills. • Excellent organizational and prioritizing capabilities. • Resourceful with heightened analytical abilities and problem solving skills in a fast paced environment. • Excellent interpersonal skills, detailed-oriented and meticulous.

_Education:_ Associate Degree required; Bachelor Degree preferred

_Experience:_ • Patient care experience • Clinical and/or Scientific experience in a research setting specifically with working with profiling • Management experience

_Certification or License:_ Board Certified or license in field of study Research Certification (ACRP or CCRP) preferred

We are so excited to speak with you about this phenomenal opportunity. Apply to hear more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job: *Directors & Managers

Title: Manager of Clinical Support Services

Location: Tennessee-Nashville-Sarah Cannon Atrium

Requisition ID: 03058-5476