HCA, Hospital Corporation of America Recruiting Administration Representative in Nashville, Tennessee
People. Performance. Possibilities. These words describe the focus of our Human Resources Group here at HCA, a Fortune 100 company with over 200,000 employees in 20 states and the UK. Our HR team of over 1400 can provide a broad range of HR career paths within one organization. Come join our team to help support our mission “Above all else, we are committed to the care and improvement of human life.”
The HR Service Center (HRSC) Tier I Recruiting Administrator is a member of the HR Service Center team, responsible for providing front-line customer service and support to employees (active and inactive), managers, HR Field staff, candidates and company vendors for questions, issues, and problems related to HR and the employment cycle. The HRSC Tier I Recruiting Administrator will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions under the direction of an HRSC Supervisor to ensure HR service delivery is consistently high-quality.
The HRSC Tier I Recruiting Administrator will be responsible for some or al l of the following under direction of an HR Shared Services Supervisor:
Provide excellent customer service. Respond to both phone and online inquiries from employees, candidates, and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer including but not limited to Microsoft Office, applicant tracking systems, and other human resource information systems. Route/refer calls for advanced support and follow up as required.
Handle requests for administrative tasks and inquiries. Process transactions by collecting required information or back-up documentation from employee/manager/HR, including probing for additional information if unclear, performing data entry, sending requested documents, etc.
Perform transaction processing in support of HR functions, including data entry, filing, sending correspondence, etc.
Provide help on navigating internal resources on self-service and HR technology tools.
Manage workload efficiently to fulfill commitments in a timely manner.
Liaise between the HR Service Center, Payroll shared services, HR vendors, and other Centers of Expertise, as appropriate
Perform required tasks in accordance with established service level agreements (SLAs)
Must be available and equipped with internet in order to work from home on an as needed bases due to business needs. ie. Inclement Weather
Less than 1 year of experience
HR knowledge and customer service experience is preferred
College Graduate Required Undergrad
o Other as Noted: Significant and direct experience in a customer service center environment may be considered in lieu of college degree requirement Qualifications:
Prior knowledge of HR concepts and terminology
Able to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity
Strong customer service orientation
Strong computer skills and technical capabilities, including but not limited to, Microsoft Office and Lawson HRMS
Must be flexible, work well under pressure, and have the ability to readily adapt to change Physical Demands/Working Conditions:
Works in an office environment
Prolonged periods of sitting required
Job: *HR & Payroll
Title: Recruiting Administration Representative
Location: Tennessee-Nashville-HCA HR Operations Center
Requisition ID: 26566-4614