HCA, Hospital Corporation of America Senior EHR Support Analyst in Nashville, Tennessee

WHY HCA?

HCA, a Fortune 100 company with more than 200,000 employees, is one of the nation's leading providers of healthcare services, operating over 170 locally managed hospitals and over 100 freestanding surgery centers in 20 states and the United Kingdom. With its founding in 1968, HCA created a new model for hospital care in the United States, using combined resources to strengthen hospitals, deliver patient-focused care and improve the practice of medicine. HCA is a learning healthcare system that uses more than 27 million annual patient encounters to advance science, improve patient care and save lives. HCA has been named one of the world's most ethical companies for eight years in a row.

/At HCA, we are driven by a single goal: the care and improvement of human life./

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JOB SUMMARY

The Senior EHR Support Specialist supports multiple facilities for abroad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second level support, and leading new module/application testing and implementation. The Senior EHR Support Specialist facilitates and manages maintenance of application dictionaries, customizes based on division policies and procedures, training, and best practices for supported applications or module. This individual works with the Division Clinical EHR Support Specialist Team to develop training materials, to assist with training as needed, and to implement division standardization, utilization, integration and optimization plans for clinical applications.

GENERAL RESPONSIBILITIES

  • Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.

  • Leads and facilitates multiple facility core clinical systems team on clinical IT activities

  • Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues

  • Works with enterprise and division subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests

  • Serves as project leader for facility-based implementations of clinical applications software releases and new products, may also facilitate multiple facility-based implementations of clinical applications software releases and new products

  • Provides on-call assistance as needed.

  • Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility

  • Facilitates and manages maintenance of multiple facilities specific dictionaries

  • Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities

  • Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed

  • Works with the Division EHR Support Team to actively promote and support division standardization, utilization, integration and optimization plans for a broad set of clinical applications

  • Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities

  • May develop clinical application reports as needed

  • Performs quality audits and tracks metrics related to clinical application use

  • Participates in meetings as a member of facility clinical leadership for supported facilities

  • Promotes system security and patient confidentiality and helps ensure compliance

  • Coordinates the execution and use of tools for audits

  • Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership

  • Adheres to Code of Conduct and Mission & Value Statement

  • Participate in special projects as needed and performs other duties as assigned

RELEVANT WORK EXPERIENCE

  • 5 years

OTHER/SPECIAL QUALIFICATIONS KNOWLEDGE, SKILLS & ABILITIES:

Required:

  • Understanding of clinical operations and application support processes and workflow

  • Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR

  • Demonstrated ability to establish and build strong relationships across a broad range of personality types

  • Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing

  • Demonstrated customer orientation

  • Excellent leadership and teaching abilities

  • Demonstrated advanced computer skills

  • Understanding of reporting tools functionality and capabilities

  • Must be able to drive to assigned sites to complete work

Preferred:

  • Proficiency in various programming and clinical application reporting tools

  • Customer service orientation and/or training

EDUCATION:

  • Bachelor's degree preferred

EXPERIENCE:

  • Three to five years’ experience in clinical application support or related clinical work experience

CERTIFICATE/LICENSE:

  • Licensing or credentials within specific clinical specialty preferred, if available.

  • Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable.

PHYSICAL DEMANDS/WORKING CONDITIONS:

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required.

OSHA CATEGORY:

The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid, or to be potentially exposed in some other way.

Job: *Information Technology

Title: Senior EHR Support Analyst

Location: Tennessee-Nashville-IT%26S - TriStar Division - Owne

Requisition ID: 25394-12974