Aetna Health Concierge in New Albany, Ohio

Req ID: 49167BR


POSITION SUMMARYTo increase FEHB member satisfaction, retention, and growth through the efficient and professional delivery of call center services

Fundamental Components:

Answers questions and resolves issues based on phone calls/letters from members, and plan sponsors. Triages resulting rework to appropriate staff. Documents and tracks contacts with members, and plan sponsors. Explains member's rights and responsibilities in accordance with contract. Acts as the members advocate to assist in getting the most out of their health benefits.


Experience in a production environment.

Customer Service experiences in a transaction based environment such as a call center or retail location preferred.


The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.


Technical - Desktop Tools/Microsoft Outlook/1+ Years/End User


Service/Demonstrating Service Discipline/ADVANCED


FEHB is a well established Federal insurance plan with a proven track record of high quality customer service. If you are looking for an opportunity for long term employment with a well established company that offers great benefits and wellness programs this may be a great fit for you. Come join our fun and professional FEHB team! Here at FEHB we are family.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click hereto review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service