American Water Project Manager in New Castle, Pennsylvania

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

Support the operations and functional areas by managing projects that support investment, growth and continuous improvement. This is a strategic position intended to drive continuous improvement, within PA American, across all aspects of meter reading, billing, collections, accounts receivables, satisfaction and experience amongst other customer related issues. This position is the liaison with Corporate Teams and will work closely with them for the same goal. The position will interact with Sr. Managers to provide data and analysis.

Key Accountabilities

  • Work with assigned business areas to identify opportunities, prioritize, select/assign and execute projects to successful completion by working with management and project teams.

  • Use critical thinking methods to demonstrate opportunity and execute for continuous improvement.

  • Identify opportunities, charter (establish goals and scope) and execute projects to successful outcome. Work with business leaders as sponsors and process owners to realize goals of projects.

  • Perform complex data analysis, gather data through SAP/BI and develop process controls through analytics and statistical methods.

  • Proactively build and maintain strong customer relationships; maintain consistent communication, manage customer needs and expectations by meeting project timelines.

  • Prepares correspondence/provides information for distribution and/or presentation to other agencies, municipal departments, general public, special interest groups, property owners, consultants.

  • Manage relationships with assigned areas of the company for the purpose of driving continuous improvement and delivering projects.

  • Ensuring that appropriate Safety Management systems are established and implemented for all projects.

Knowledge / Skills

  • Advanced knowledge and use of office productivity tools (MS Office, Outlook, etc.) Enterprise systems knowledge, SAP preferred, Statistical package experience (Minitab, SAS, SPSS or similar).

  • General knowledge of operations and customer billing practices, project management and construction management practices, and contract administration.

  • Knowledge of applicable state and federal regulations.

  • Knowledge of company procedures, policies and operations.

  • Strong project management skills (e.g. planning, organizing, directing, monitoring, and reporting on project activities).

  • A strong sense of organization and schedule, ability to self-direct and prioritize a large number of often non-sequential tasks on multiple concurrent projects.

  • Project planning skills: Good verbal and written communication skills (e.g. presentation, listening, report writing).

  • Financial analysis skill, including budget management, business modeling and basic accounting knowledge.

  • CPA Preferred


Functional / Technical Skills

Learning on the Fly

Organizational Agility

Problem Solving

Time Management

Experience / Education

  • Four year undergraduate degree preferred.

  • 3 years or greater practical business experience in functional or operational role with regulated utility or comparable business organization.

Travel Requirements

Approximately 20%, depending on the project demands, which will vary.


Typical office environment but will vary based upon project demands.

  • Join American Water...We Keep Life Flowing*™

  • American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.