Pearson C2 Senior Manager - Account Relationship in New Delhi, India
C2 Senior Manager - Account Relationship
About Pearson India
Founded in 1844, Pearson is the world’s learning company, with 35,000 employees across 70 countries worldwide. We have expertise in educational courseware and assessment, and a range of teaching and learning services powered by technology. Our mission is to help people make progress through access to better learning. We believe that learning opens up opportunities, creating fulfilling careers and better lives. Our unique insight and world-class expertise come from our long history of working closely with teachers, learners, researchers, authors, and thought leaders. Our products and services are used by millions of teachers and learners around the world every day.
We are organized around three key stages of learning - a) K-12, b) Higher education and test preparation and c) Vocational and professional education. Established in India since 1998, Pearson has introduced its wide range of products and services in educational institutes as well as directly to the learners. To know more about us visit in.pearson.com and follow us on www.facebook.com/PearsonIn and https://twitter.com/PearsonIn .
To ensure academic and operational excellence of schools in their respective regions which includes flawless implementation of the product, smooth running of administrative tasks, leading and mentoring of the team and adhering and excelling business goals and objectives
Overseeing the everyday operations and functions of MyPedia Implementation, Customer Support, Test Execution.
Implementation of MyPedia systems to assist and deliver quality services.
Ensure quality processes are in place for all divisions specific to their project requirements.
Understanding the training requirements of customers to finalize the design of the program, schedule, billing milestones and managing the programs end to end.
Enabling the sales team with proposals and presenting the solutions at school with demos and sample deliverables to finalize the deals.
Meeting the monthly, quarterly and annual revenue targets. Continuous monitoring of revenue accruals. Approving the budgets and managing the costs, Timely billing and collections.
Collaborate with Product, Sales, Finance, Efficacy functions to be able to create superior learner outcomes.
Develop change management strategies, conduct stakeholder analysis, impact assessments and devise appropriate plans.
Prepare and Conduct wide variety of workshop on Pedagogy,
Managing team and assigning appropriate Schools to team members.
To take ownership of implementation process with clients/customers
Performing Gap analysis, SWOT analysis, Risk analysis, and Cost/Benefit analysis
Customer relationship management
Managing individual targets and academic excellence of own Accounts/schools
Post Graduate with 12 years of experience
Strong Execution capability
Experience in Training and high on process orientation
Strong Academic Orientation
Maturity to manage a diverse team of ARM & CRM
Understanding of education sector preferred
Strong in Stakeholder Management
Operations and Program Management
Developing and implementing systems and processes for effective management
Educational software development and delivery
Service delivery and customer relationships management
Training management and Talent development.
Assessment products development and large scale test conduction
People management and Human Resources development
Project Management and Risk Analysis
Primary Location: IN-DL-New Delhi
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Mar 13, 2018
Job Unposting: Apr 12, 2018
Schedule: Full-time Regular
Req ID: 1804213