Pearson C2 Senior Manager - Account Relationship in New Delhi, India

C2 Senior Manager - Account Relationship


About Pearson India

Founded in 1844, Pearson is the world’s learning company, with 35,000 employees across 70 countries worldwide. We have expertise in educational courseware and assessment, and a range of teaching and learning services powered by technology. Our mission is to help people make progress through access to better learning. We believe that learning opens up opportunities, creating fulfilling careers and better lives. Our unique insight and world-class expertise come from our long history of working closely with teachers, learners, researchers, authors, and thought leaders. Our products and services are used by millions of teachers and learners around the world every day.

We are organized around three key stages of learning - a) K-12, b) Higher education and test preparation and c) Vocational and professional education. Established in India since 1998, Pearson has introduced its wide range of products and services in educational institutes as well as directly to the learners. To know more about us visit and follow us on and .

Job purpose:

To ensure academic and operational excellence of schools in their respective regions which includes flawless implementation of the product, smooth running of administrative tasks, leading and mentoring of the team and adhering and excelling business goals and objectives

Primary Responsibikities

  • Overseeing the everyday operations and functions of MyPedia Implementation, Customer Support, Test Execution.

  • Implementation of MyPedia systems to assist and deliver quality services.

  • Ensure quality processes are in place for all divisions specific to their project requirements.

  • Understanding the training requirements of customers to finalize the design of the program, schedule, billing milestones and managing the programs end to end.

  • Enabling the sales team with proposals and presenting the solutions at school with demos and sample deliverables to finalize the deals.

  • Meeting the monthly, quarterly and annual revenue targets. Continuous monitoring of revenue accruals. Approving the budgets and managing the costs, Timely billing and collections.

  • Collaborate with Product, Sales, Finance, Efficacy functions to be able to create superior learner outcomes.

  • Develop change management strategies, conduct stakeholder analysis, impact assessments and devise appropriate plans.

  • Prepare and Conduct wide variety of workshop on Pedagogy,

  • Managing team and assigning appropriate Schools to team members.

  • To take ownership of implementation process with clients/customers

  • Performing Gap analysis, SWOT analysis, Risk analysis, and Cost/Benefit analysis

  • Customer relationship management

  • Managing individual targets and academic excellence of own Accounts/schools



  • Post Graduate with 12 years of experience

  • Strong Execution capability

  • Experience in Training and high on process orientation

  • Strong Academic Orientation

  • Maturity to manage a diverse team of ARM & CRM

  • Understanding of education sector preferred

  • Strong in Stakeholder Management

  • Operations and Program Management

  • Developing and implementing systems and processes for effective management

  • Educational software development and delivery

  • Service delivery and customer relationships management

  • Training management and Talent development.

  • Assessment products development and large scale test conduction

  • People management and Human Resources development

  • Project Management and Risk Analysis

Primary Location: IN-DL-New Delhi

Job: Sales

Organization: Growth

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Mar 13, 2018

Job Unposting: Apr 12, 2018

Schedule: Full-time Regular

Req ID: 1804213