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Marsh & McLennan Associate Client Advisor in New York, New York

Acts as lead advisory colleague on global business opportunities. Japanese language required. Develops renewal/placement strategies in conjunction with the Placement, Advisory Leader and Client Executive and executes in accordance with client instructions. Analyzes quotes from carriers and provides analysis to more senior Advisory colleagues and/or clients to assist with developing solutions and renewals. Supports more senior colleagues to reach business goals and RFP’s through research and document preparation to support and assist the design, development, and marketing of new insurance and risk products. Manages follow-up on coverage changes with underwriters to ensure the coverage specifications are correct. Builds and maintains client and market contact at appropriate levels to execute effectively on client’s program. Contributes to the firm’s body of knowledge through active internal communication to keep abreast of changing risk and insurance market conditions. Contributes to client retention through effective risk solutions and excellence in service. Marsh is seeking candidates for the following position based in our midtown New York City office: Associate Client Advisor What can you expect? As an Associate Client Advisor with Marsh’s Japan Client Services team (JCS) you’ll play a key role providing unparalleled bilingual client service to the HR benefit staff and employees of our clients. You’ll help them understand the complexity of the American health care system and work with each client to manage their inquiries and support the day-to-day administration of their employee benefit programs. You’ll work with our client partners to provide strategic bilingual consultation to effectively design, implement and manage their employee benefit programs. In this role, you’ll report to the Client Executive Manager and work with a high performing team of bilingual Japanese-English colleagues located in our NYC offices. What is in it for you? A company with a strong Brand and strong results to match Culture of internal mobility, collaboration and valued partnership with HR from the business Business Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations Robust benefits package of competitive pay, medical/dental/vision insurance, tuition reimbursement, Employee Stock Purchase Plan, and generous 401k benefits match as well as contribution Entitled to 20 days of vacation, time off to give back to your community, sick days, and company holidays with early dismissal We will count on you to: Work directly with Client Service Team to provide a high level of client support in response to client requests and needs, act as liaison with carriers Become proficient in Employee Health & Benefits (EH&B) Wellness strategies- work with clients and markets to develop and implement appropriate plans Direct and implement the client service strategy for managed accounts and growth areas, leveraging an in-depth understanding of market needs and expectations, trends and internal product and service offerings Respond to client and carrier questions in a timely manner, requesting assistance from others on the Client Service Team if needed Act as a liaison for client to research and resolve coverage, claim and administrative problems Offer technical advice to clients and colleagues; makes informed recommendations leveraging product expertise and a comprehensive review of account needs and risks What you need to have: Bilingual Japanese-English executive level communication skills Excellent customer service orientation, sound judgement with high personal standards and hands on work style Ability to obtain Accident and Health License and meet continuing education requirements What makes you stand out: 3 to 5 years of experience providing group health and benefits service preferably at a brokerage or carrier or performing in a benefit specialist role with a Human Resource department of a large corporation Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Mercer, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. #LI-AV1 R086611-en R086611

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