Deloitte Engagement Manager (Market Gravity) - NYC in New York, New York
Engagement Manager (Market Gravity) - NYC
As an Engagement Manager with Customer Strategy & Applied Design s Market Gravity, you will inspire and lead multi-talented teams to get big ideas to market - you relish tacking complex problems and are able to confidently bring design-led thinking to the table to create solutions that work for the customer whilst also meeting broader business requirements.
What you will do
Lead major programs with multiple phases, with a cross-functional Market Gravity team (combining consulting, design and insight)
Be responsible for shaping and delivering an awesome overall solution to the client
Develop trusted advisor relationships with the client and take the lead in steering group meetings up to C-suite / CXO-level
Actively contribute to the growth of Market Gravity, taking a lead role in training and coaching MG team members, identifying and supporting on-sell opportunities, and supporting other business development activities
Customer Strategy & Applied Design
Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.
We deliver set of customer focused work:
Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda
Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.
Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth
Digital Strategy | Help clients understand, envision and articulate digital as a business strategy aligned with their CEO s agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent
Bachelor s degree in a relevant field (business, design, research) OR equivalent experience
Seven plus years relevant consulting or industry experience in design user experience, digital or e-commerce
Minimum 2 years of experience managing technology engagements
Experience leading a team of direct reports
Willingness to travel up to 50%
Experience leading pursuit or sales team
Experience leading a team of direct reports
Strong oral and written communication skills, including presentation skills
Strong problem solving and troubleshooting skills
Ability to work both independently and as part of team
Willingness to mentor junior staff
Strong analytical and technical skills
Experience working in startup or creative environment
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html
Category: Management Consulting
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