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Aetna Health Hubs Product Implementation Director in New York, New York

Req ID: 67037BR

Job Description

Family Summary/Mission:

HealthHUBs is one of the top strategic initiative for CVS enterprise to improve health care and transform the consumer experience. By making high-quality care easily accessible through our convenient locations, and treating people as informed, empowered, and engaged consumers, we can ensure they get the care they need when they need it.

The HealthHUB implementation team, plays a critical role in leading the execution of transformation products and service portfolio that drive incremental value to the clinical elements and transform overall consumer experience. This fast-paced team will work very closely to address how product concepts translate into in-store and community experience, develop implementation strategy, and lead initial operationalization and execution to ensure successful launches of healthcare products in HealthHUB stores. Post-launch, this team will continue to monitor and work with cross-functional stakeholders to optimize the new products and service offerings

Position Summary/Mission:

The HealthHUBs Implementation Director, will play a critical role in bringing HeathHUBs products and services from concept to market. Core focus area will include developing and managing implementation strategies and roadmap to enable end to end implementation of HealthHUBs products and services flawlessly in collaboration with cross-functional business and technology partners. This role will direct and oversees cross-functional, implementation activities, execution, and alignment/synergies, and understands technical aspects and details of execution.

This position will directly report into HealthHUB Implementation Planning and Operations lead and will work closely with colleagues across all major CVS s enterprise businesses (i.e. Health Benefits, Retail, PBM) . This role will manage the piloting and roll-out of new health services in alignment with a broad set of internal and external stakeholders in a highly matrixed environment.

This role would suit someone with a strong background in managing complex enterprise wide initiatives, experience/ passion for bringing new healthcare products and services to market, and ability to work in an entrepreneurial fast-paced environment.

Fundamental Components included but are not limited to:

Position Summary/Mission:

The Director, HealthHUB Portfolio Implementation, will play a critical role in bringing HealthHUBs products, capabilities, and services from concept to market. Core focus area will include developing and managing implementation strategies and roadmap to enable end to end implementation of HealthHUBs products, capabilities, and services flawlessly in collaboration with cross-functional business and technology partners. The Director will organize and align cross-functional teams across Aetna, Caremark and CVS retail to ensure crisp definition of all activities needed to ensure successful delivery of a portfolio of products both full launches and pilots. The Director will lead, manage, track and report on progress serving as a catalyst for the team and also a point of escalation for risks and issues.

This position will directly report into HealthHUB Implementation Planning and Operations lead and will work closely with colleagues across all major CVS s enterprise businesses (i.e. Health Benefits, Retail, PBM). This role will manage the piloting and roll-out of new health portfolio services in alignment with a broad set of internal and external stakeholders in a highly matrixed environment.

This role would suit someone with a strong background in managing complex enterprise wide initiatives, experience/ passion for bringing new healthcare products and services to market, and ability to work in an entrepreneurial fast-paced environment.

Given the complexity & enterprise wide scale, the ideal candidate is someone with strong leadership skills, who has managed multiple cross functional teams at enterprise scale, and who has significant experience in Program and Portfolio Management.

Key Position Requirements:

  • Maintain advanced-level understanding of the HealthHUB strategy, customers, healthcare, and regulatory environment

  • Engage multiple enterprise product teams to influence the portfolio strategy, align on roadmap, and build implementation strategy for successful execution

  • Develop detailed implementation plans, & provide leadership across broad set of stakeholders to manage the execution and tracking the teams progress against critical milestones

  • Provide day to day oversight to various implementation teams to manage cross-functional dependencies, risks, and issues to ensure successful execution and schedule adherence

  • Manage financial planning and operational budget for product portfolio to ensure cost optimization and expected value realization

  • Measure program outcomes, drive change and enable continuous process improvement across the organization challenging others toward designing and implementing innovative solutions aligned with the strategy and vision of the HealthHUBs

  • Elevate risks, communicate dependencies, and develop mitigation strategies

  • Work effectively across business areas by building and leveraging strong relationships.

  • Identify and mobilize cross-functional support required to achieve business objectives, including areas of tactical and strategic support

  • Oversee the management of and/or manage multiple competing products/projects with effective prioritization and eye for detail

  • Take full accountability for end result, serve as portfolio implementation expert, and leverage all resources available to achieve objectives

  • Exhibits behaviors outlined in the Employee Behaviors.

Qualifications Requirements and Preferences:

  • 7+ years of work experience, with strong preference for experience in management consulting, Program/Project Management, and implementation within Healthcare

  • Industry Standard Program Management skills including Agile/ Waterfall, Project Management Tools and proven track record in effectively managing complex portfolio of initiatives from inception to completion

  • Any experience with launching new portfolio of B2B/ B2C Products, Services, and capabilities in the Healthcare industry is strongly preferred

  • Strong communication and inter-personal skills, with executive presence and ability to influence across functions and at all levels of the organization

  • Highly organized, and able to provide positive leadership across multiple cross-functional teams in a fast paced complex/ matrixed working environment

  • Self-motivated, entrepreneurial, and high-energy individual who can easily function in a high-demand, performance-driven environment

  • Strong business knowledge in one or more of following business industries: Health Insurance, Pharmacy Benefit Management (PBM), and/or Retail

Education/Certification Requirements:

  • Required: Bachelor s Degree

  • Preferred: Master s/ Advanced Degree

Benefit Eligibility

Benefit eligibility may vary by position.

Job Function: Product

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.

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