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Shell Market Account Manager - NYC/NJ Metro in New York, New York


Job Title:

Market Account Manager - NYC/NJ Metro

No. of Positions:


Job Description:

The Market Account Manager provides exceptional service to maintain, develop and grow their existing customer relationships.They a create competitive advantage by developing strategic business partnering with key stakeholders. Additional opportunities include;

  • Identify, qualify, negotiate and close cross-sell and up-sell opportunities, maximizing share of wallet while delivering volumes and C3 (margin) income in line with business objectives.

  • Strengthen Shell brands and increase market share in respective accounts.

  • Provide support to key national and regional accounts through activation activities, i.e., local/national promotions and programming.

  • Support specific key national and regional accounts in achieving their growth targets.


  • Identify and qualify cross-sell and up-sell opportunities through focused pipeline management.

  • Work primarily with Diamond, Platinum and Gold banded customers. Developing strong and mutually beneficial internal relationships with Field Based Account Managers (FBAM’s) and Business Development Managers (BDM’s) to maximize growth opportunities.

  • Exceed team and individual Key Performance Indicators (KPI’s) as set by management.

  • Plan customer calls and visits to provide a high level of service to existing customers with a focus on retaining/expanding all business relationships.

  • Increase the value for existing Shell customers through cross and up-selling.

  • Understand the activity, business and needs of customers, provide sound information and advice on products and services, and sell in and negotiate win-win solutions with customers.

  • Plan, monitor and achieve individual sales targets (e.g., volume, margin, and growth).

  • Gain understanding and critical importance of developing, updating, maintaining, and communicating Account Plans to maximize growth opportunities..

  • Effectively use customer relationship management software (Salesforce).

  • Understand and effectively incorporate our Pipeline Management process (SPANCOP) in sales activities.

  • Be responsible and proactive in HSSE and issues that affects the individual, the office/field environment and customers.

  • Be accountable for own development plan to continuously improve competencies.

Auto req ID:



Commercial Business to Business (B2B)

Country of Work Location:

United States

Company Description:

Shell is a global group of energy and petrochemical companies with about 84,000 employees across more than 70 countries. We aim to meet the world’s growing need for more and cleaner energy solutions in ways that are economically, environmentally and socially responsible. We have expertise in exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals.

As a global energy company operating in a challenging world, we set high standards of performance and ethical behaviors. We are judged by how we act and how we live up to our core values of honesty, integrity and respect for people. Our Business Principles are based on these. They promote trust, openness, teamwork and professionalism, as well as pride in what we do and how we conduct business.

Building on our core values, we aspire to sustain a diverse and inclusive culture where everyone feels respected and valued, from our employees to our customers and partners. A diverse workforce and an inclusive work environment are vital to our success, leading to greater innovation and better energy solutions.


Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.

Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.

The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.

Shell participates in E-Verify.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, citizenship, genetic information or other protected status under federal, state or local laws.

Shell is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability.

Work Location:

New York - Syracuse


This is a field based sales position, and travel around/through the geography is expected and will be frequent.

  • Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.

  • Bachelor's degree in a related field

  • Minimum three (3) years of experience of field sales and selling brand value.

  • Demonstrated ability to grow sales as measured by period-over-period increases in one or more of the following key performance indicators:o Sales volumeo Profitabilityo Per unit profit

  • Previous experience managing brand messages, outlining and selling in marketing and sales strategies and monitoring performance against those initiatives.

City, State (if applicable):

New York, NY