PwC M&S Solutions Business Strategy and Support Senior Manager in New York, New York

PwC/LOS Overview

PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready

  • to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description

PwC's Marketing and Sales function is a client-centric, high-performing team that drives the Firm's priorities and long-term revenue growth by

passionately positioning PwC as a distinctive brand in the marketplace.

The Marketing and Sales Solutions team plays a critical role supporting the Marketing and Sales function by helping to maximize the benefits obtained from existing solutions, such as Salesforce. The team will also be responsible for identifying new solutions that will result in Marketing and Sales achieving its goals. The team will leverage existing technologies and identify new solutions to help improve business processes.

The Marketing and Sales Solutions Business Strategy and Support team will have responsibility

to improve adoption of Marketing and Sales (M and S) Solutions. This includes collaborating with business leaders and Learning and Development (L and D) to develop content and

facilitate training sessions. In addition, the team will drive strategic projects that require time, resources and input of the M and S Solutions team. They will lead firmwide teams and be responsible for all scoping, planning, and execution of all strategic M and S Solutions projects. The team will oversee a team of individuals that provide solution assistance to users to resolve issues and improve their solution experience.

The team will identify and track key performance metrics, proactively identify user issues or roadblocks, and provide resolution guidance.

Position/Program Requirements

Minimum Year(s) of Experience: 6

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree

Knowledge Preferred:

Demonstrates intimate knowledge and/or a proven record of success managing efforts in the following areas:

  • Demonstrating business knowledge and operational management experience;

  • Understanding of relationship management, stakeholder management, change management, and influencing without authority;

  • Understanding sales methodologies in order to align marketing & sales business processes, supporting development and strategy;

  • Leveraging knowledge of sales, marketing and/or professional scope of services with ability to serve as a change agent;

  • Leveraging knowledge of various functional networks and having an ability to build, expand and/or leverage existing relationships;

  • Working with and understanding of business, sector, and company-level issues facing complex organizations;

  • Specializing in innovation and high quality delivery of programs and materials; and,

  • Understanding and leveraging of systems, tools and resources to lead alignment and maximize the impact on business development and pursuit efforts.

Skills Preferred:

Demonstrates intimate abilities and/or a proven record of success as a team leader in the following areas:

  • Possessing leadership skills along with assertiveness and the ability to influence others;

  • Leading strategic projects to resolve issues, improve existing business processes, and enhance solutions by collaborating with the Marketing and Sales Solutions team, Marketing and Sales stakeholders and leadership, Line of Service representatives, and other business stakeholders;

  • Applying project leadership experience, business knowledge, and firm functional understanding when providing input to new business processes and rules intended to improve efficiency and effectiveness of how our practitioners serve our client;

  • Leading multiple projects intended to standardize business operations, improve efficiency and directly impact a company’s goal to become a more digital firm;

  • Identifying and resolving issues that affect the successful outcome of projects in a period of change;

  • Demonstrating productivity, initiative, professionalism, customer service attitude, attention to detail and quality, ability to multitask, team focus, interpersonal skills, verbal and written communication skills;

  • Influencing others through collaboration across functions and a firm to manage teams tasked to discover creative solutions to complex problems;

  • Building and maintaining effective relationships within the assigned business areas, in order to understand the business drivers to meet the needs of stakeholders in changing market conditions due to market and regulatory influences;

  • Working effectively within tight deadlines and firm schedules;

  • Developing and strengthening relationships outside of the functional team, focusing on understanding the needs of those who depend on the team’s services and those who deliver services on which the team depends;

  • Demonstrating team management concepts and principles including experienced facilitation skills, diplomacy, ability to influence others, creativity, organization, extensive knowledge of technology practices and software development;

  • Problem-solving and negotiating skills; and,

  • Managing large, highly visible, complex projects of varying scope.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.