PwC M&S Solutions Business Support and Adoption Manager in New York, New York

PwC/LOS Overview

PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready

  • to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description

PwC's Marketing and Sales function is a client-centric, high-performing team that drives the Firm's priorities and long-term revenue growth by

passionately positioning PwC as a distinctive brand in the marketplace.

The Marketing and Sales Solutions team plays a critical role supporting the Marketing and Sales function by helping to maximize the benefits obtained from existing solutions, such as Salesforce. The team will also be responsible for identifying new solutions that will result in Marketing and Sales achieving its goals. The team will leverage existing technologies and identify new solutions to help improve business processes.

The Marketing and Sales Solutions Business Strategy and Support team will have responsibility

to improve adoption of Marketing and Sales (M and S) Solutions. This includes collaborating with business leaders and Learning and Development (L and D) to develop content and

facilitate training sessions. In addition, the team will drive strategic projects that require time, resources and input of the M and S Solutions team. They will lead firmwide teams and be responsible for all scoping, planning, and execution of all strategic M and S Solutions projects. The team will oversee a team of individuals that provide solution assistance to users to resolve issues and improve their solution experience.

The team will identify and track key performance metrics, proactively identify user issues or roadblocks, and provide resolution guidance.

Position/Program Requirements

Basic Qualifications:

Salesforce Sales Cloud and Oracle Eloqua experience.

Minimum Year(s) of Experience: 4

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree

Knowledge Preferred:

Demonstrates extensive knowledge and/or a proven record of success in the following areas:

  • Working with large teams that include stakeholders from multiple functions to undertake scoping, financial estimating and management of project work;

  • Understanding of marketing and sales business strategy and operations to identify business activities and processes that would be more efficient with specific solutions;

  • Working knowledge of sales methodology to align business processes marketing and sales pursuit-related specialization and support a business development strategy and desired pursuit behaviors;

  • Understanding sales, marketing and/or professional scope of services and knowledge and can apply to projects thus demonstrating abilities to serve as a change agent;

  • Working with business, sector, and company-level issues facing complex organizations;

  • Delivering innovative solutions and delivery of programs and materials; and,

  • Understanding of systems, tools, and resources and their impact on business development and pursuit efforts.

Skills Preferred:

Demonstrates extensive abilities and/or a proven record of success as a team leader in the following areas:

  • Developing and strengthening relationship management, stakeholder management, change management, and influencing without authority;

  • Communicating with business leaders;

  • Managing tasks and projects;

  • Adapting to rapidly changing environment;

  • Working effectively within tight deadlines and firm schedules;

  • Problem-solving and negotiation skills;

  • Building and strengthening relationships with regards to competency in relationship management, stakeholder management, change management, and influencing without authority;

  • Working effectively within tight deadlines and firm schedules;

  • Managing large, highly visible, complex projects of varying scope;

  • Demonstrating the ability to work with team management concepts and principles including facilitation skills, diplomacy, creativity, organization, knowledge of business development processes; and,

  • Identifying and defining needs to provide insight to leadership to help them make decisions that may impact organizations US-Wide and globally, where applicable.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.