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Oracle Sales Operations Analyst 4 in New York, New York

Performs budgeting, planning, and analysis activities for sales operations.

Performs budgeting, planning, and analysis activities for sales operations. Reviews capital expenditures and analyzes sales-related expenses associated with such things as the order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Performs regular variance analysis for expenses and budgets. Evaluates pricing structures to ensure fit with company objectives. Effectively incorporates client delivery schedules and operational changes into future revenue forecasts and revenue timeline considerations. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses. May develop sales quote tools.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 8 years relevant work experience. BS/BA preferred.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.


This position is within Advanced Customer Support (ACS) within the Global ACS Sales Operations organization. This position is responsible for providing support to ACS Sales teams on complex deals requiring contract negotiations with a primary focus on best positioning Oracle, ensuring commercial risks are identified and mitigated, crafting negotiating positions, customer facing negotiations, drafting contract language to close deals in compliance with Oracle business and commercial practices.


  • Opportunity Qualification- Participatein the qualification of sales opportunities to understand the commercial viability of the specific customer requests (i.e. SLAs, non-standard pricing, etc.)

  • Deal Strategy- Provide commercial support for large, non-standard, unique or strategic deals; working closely with the sales team to structure the commercial proposition to close viable, risk aware large and complex deals.

  • Financial Selling and PositioningReview with Sales team competitors, customer s internal sponsor, evaluate competitive price range and target win price. Work with Sales and/or customer to gather information from customer for TCO/ROI analysis. Prepare TCO/ROI analysis and assist Sales with positioning pricing with customer. Working with Solution Manager evaluate solution options to achieve winning price. Assist Sales team and customer CIO on positioning with CFO/CEO.

  • Complex PricingObtain Bill of Materials from Solution Manager and calculate solution price. Review pricing by stack and pricing elements: labor, hardware, governance and supplement services to achieve target price. If @OPC obtain hardware BOM/cost basis from delivery and calculate hardware price for solution. Determine contingency and inflation adjustments required based on solution complexity and service location. Provide Sales MCS pricing summary and approval attachment or ACS BPW.

  • Scope Development- Once project technical requirements have been determined, review scope statements and ensure tasks, assumptions, dependencies & exclusions are properly reflected in pricing and contract terms.

  • Proposal SupportManage responses to a variety of RFXs including: Analyze evaluation criteria, prepare proposal preparation instructions, develop win themes and feature/benefit tables.Conduct project kickoff meetings, manage the execution of the proposal development plan, develop proposal preparation instructions, create compliance and author response matrices. Contribute to and/or write executive summaries and manage the proposal submission schedule, review and edit cycles. Review final proposal for compliance and responsiveness. Coordinate the final assembly and delivery of proposal.

  • Negotiate Customer Agreements- Provide guidance / leadership during customer negotiations (as required) to identify options/alternatives to proposed contract structure and produce win/win solutions to reduce negotiation time and expedite contract execution.

  • Contract Language/StructureReview customer contracts / amendments and advise or assist in developing contract language; working with Legal/Deal Management teams to leverage standard options or draft non-standard language as required.

  • Revenue Recognition Implications- Assess the impact of product customizations, SLAs, Penalties, Future Credits, etc. on potential revenue recognition implications and provide information / analysis to RevRec to structure a deal in line with required business practices.

  • Internal Contract Reviews- Facilitate interactions with Approvers, REVREC, GRM & Deal Management on large and/or strategic deals to ensure Oracle contractual obligations are properly vetted & ultimately fulfilled. This may require facilitating an Initial Bid Review with stakeholders early in the sales process.

  • Contracting Approvals- Advise ACS Sales on required approval levels and assist in developing business justifications for issues/requests. As needed, facilitate conversations with HQAPP/ Legal for conceptual approvals and advise approvers of the pros/cons/risks associated with proposed contract/pricing terms.

  • Pipeline Management- Work with key stakeholders in Sales to identify and maintain a pipeline of deals to support during the quarter.

  • Knowledge Sharing & Best Practices- Provide general advice and guidance, education and training, to the ACS community in the areas of commercial management, business practices and commercial risk management as requested.

  • Build Relationships- Develop sound business relationships with ACS Sales, key customers and internal stakeholders.


  • At least 10 years of industry experience, including a minimum with 5 or more years in an IT solution business development/consultative services.

  • Good track record in supporting the sale of complex systems integration and services engagements involving advanced technologies, solutions and vendors.

  • Experienced in consultative or services selling, account and customer relationship development, competitive analyses, negotiation and bid management.

  • Experienced negotiator and with persuasion skills and techniques to close issues in a customer facing environment

  • Contract structure and basic contract law (regional/country law knowledge helpful)

  • Proven successful and highly attuned interpersonal and influencing skills both within Oracle and external

  • Excellent written and spoken English skills.

  • Prepared to work in, and lead, virtual teams

  • Sophisticated at dealing with conflict in a constructive manner

  • Proven understanding of Oracle/ACS policies and products and how they are implemented in a customer environment.

  • Able to structure both formal and informal presentations/proposals for delivery at management and customer level

  • MBA preferred

Job: *Business Operations

Organization: *Oracle

Title: Sales Operations Analyst 4

Location: United States

Requisition ID: 190016Z1