PwC Senior Associate - TMT Customer Media & Marketing in New York, New York

A career in our Customer Sales and Services practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analogy mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.

Our team helps our clients explore new ways to move beyond the traditional sales model so that they can thrive in a fast changing marketplace with the right strategies to drive the bottom line. We help our clients with service and revenue growth, contact centre optimisation, and sales force strategy and effectiveness.

Responsibilities

As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of several clients, while reporting to Managers and above

  • Train and lead staff

  • Establish effective working relationships directly with clients

  • Contribute to the development of your own and team’s technical acumen

  • Keep up to date with local and national business and economic issues

  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients

  • Continue to develop internal relationships and your PwC brand

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Minimum Years of Experience :

2 year(s)

Preferred Qualifications :

Preferred Knowledge/Skills :

Demonstrates thorough proven knowledge of the latest trends in marketing and/or brand effectiveness, sales and marketing measurement, loyalty and retention, marketing operations transformation and media/trade spend effectiveness, and marketing technologies.

Demonstrates thorough proven considerable knowledge in the following areas: assessing technology enablers underlying client marketing activities; defining the business cases behind marketing programs; developing business requirements; understanding centralized and field marketing responsibilities; and managing discovery through implementation of solutions (including 3rd party and client resources).

Demonstrates thorough abilities and/or a proven record of success as a team leader and individual contributor: creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members; providing candid, meaningful feedback in a timely manner; keeping leadership informed of progress and issues; answering questions and providing direction to less-experienced staff.

Demonstrates thorough individual contributor abilities as a member of a project team that include the following:

  • Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;

  • Leveraging customer marketing operations knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals;

  • Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously;

  • Demonstrating self-motivation and responsibility for personal growth and development;

  • Creating Excel models, pivot tables and lookup functions;

  • Drafting and presenting PowerPoint presentation decks.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.