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Verizon Senior Manager - UX Research in New York, New York

What you’ll be doing...

The Senior Manager, UX Research will manage, mentor and direct UX Research team members who are focused on specific work streams to ensure world-class insights work and leverage learnings and best-practices across these work streams. The Senior Manager of User Research will oversee all of the experience pillars across the consumer journey. At times, they may be called upon to conduct hands-on research and story-telling during their teams' growth stages. They lead by example.

Direct, Mentor and Manage User Experience Research

Work across all of the work streams to help architect the approach for the Insights research and own getting alignment on the Insights plan and methods for each work stream they direct. He/she is also a key liaison with Design, Digital Operations, Marketing, Experience and Measurement teams to ensure that we are collaborating cross-functionally.

Directing Insight Formulation and Story-Telling

Coach direct reports on elevating the quality of the Insights to ensure that they have strategic impact on solutions and are told in a compelling way.

Team Growth and Management

Partner with the Director of Consumer Research to manage the hiring, optimization and growth of the team to build a learning culture, ensure appropriate project focus and to develop their experience insight skillset. Promote and train teams to engage with business senior leadership as consumer champions.

Tools, Labs and Partnerships

Ensure that our internal labs are operating at a high-level to engage both our consumers and business partners. Support direct reports in the day-to-day management of partners / vendors that range from recruiting participants, hosting qualitative research, training and commissioning research that extends the impact of the UX Research team.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or six or more years of work experience.

  • Six or more years of relevant work experience.

  • Four or more years of experience managing a team of 4 or more people.

  • Experience conducting/moderating and planning ethnographies, one-on-one’s, panels and remote testing environments.

  • Experience with qualitative generative research, evaluative methodologies and usability from concept formation through launch.

  • Experience managing Vendors and Partners.

Even better if you have:

  • A Bachelor's or Master's in Psychology, Behavioral Science, Computer Science (with Human-Computer Interaction focus), Human Factors, Human Computer Interaction, Anthropology, Cognitive Science, Psychology or Design related degree.

  • Ten or more years of professional experience,

  • Eight or more years of experience in Experience Insights.

  • Experience providing insights to inform digital engagement (website, apps, api’s).

  • Experience conducting insight work for retail environments and in-person services.

  • Experience leveraging secondary data, trends and learnings to set the cultural context for the team.

  • Ability to work effectively in an agile context.

  • Experience coaching and advising multiple teams, simultaneously, to push the strategic quality of their insights.

  • Ability to present insights in a compelling narrative and establish rapport with SeniorLeadership as a Consumer Champion.

  • Ability to support Director in resourcing team on appropriate work streams that balance individual contribution and growth.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

REQNUMBER: 526288-1A