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IBM ServiceNow Business Process Consultant HR in New York, New York

Introduction

IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities

ServiceNow Business Process Consultant (BPC) will be responsible for working directly with HR Service Delivery (HRSD) clients in developing implementation strategy and overall design. The BPC will focus primarily on Human Resources (HR) processes and the best way to leverage the ServiceNow HRSD module to fulfill the client’s needs and support HR best practices.

Roles and Responsibilities include:

  • Driving Human Resources specific process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders

  • Assisting in development of project charter, project plans and enablement training of the client

  • Understanding client business processes and employee service needs and working with the client to demonstrate how ServiceNow can address the requirements

  • Driving Human Resources specific process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders

  • Provide guidance to the client and to IBM ServiceNow technical resources in the implementation of the to/be processes

  • Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their Human Resources processes

  • Completing, developing and improving required documentation such as process flow diagrams, roles/responsibilities, workshop agendas, presentations, gap analysis reports

  • Identifying areas of Human Resources process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks

  • Juggle multiple and complex projects and initiatives

  • Promoting continuous process improvement practices

  • Supporting specific sales activities when required

  • Managing and communicating Human Resources process and business requirements ensuring that the proposed solutions meet the customer's expectations

  • Providing training and mentoring to other members of the services team

Required Technical and Professional Expertise

  • Experience as HR business consultant in ServiceNow - HRSD implementation

  • Proven experience in defining and deploying 'to be' Human Resources processes and in identifying solutions from a people, process and technology perspective

  • Strong understanding and experience with leading Human Resources and Human Capital Management tools, such as Oracle, PeopleSoft, SAP, SuccessFactors, Taleo and others

  • Solid experience in requirements gathering, including experience in creating process documentation

  • Knowledge of the processes utilized in a Shared Services environment

  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to Human Resources sponsors/stakeholders in solving business process and/or technical problems

  • Experience in analyzing and recommending Human Resources strategies based on business priorities

  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

Preferred Technical and Professional Expertise

  • ServiceNow HR implementation certification

  • Experience working with Agile teams, methodologies, and tools

  • Excellent interpersonal and organizational skills, ability to handle diverse situations, work in fast-paced environment with multiple initiatives and rapidly changing priorities.

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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