CBRE VP Global Technical Product and Engineering in New York, New York
:CBRE Investor Services platform provides flexible and enhanced employee experiences in the workplace. The platform is being built to help occupiers and investors worldwide. These transformative workplace solutions integrate property services and amenities with advanced digital technologies.
CBRE is seeking a senior leader to lead global technical product design, development and deployment for an investor-based service offering.
As the Vice President of Technical Product and Engineering you will own product development and be responsible for the design, development and delivery of the customer experience to support the onboarding, booking and continued engagement of both owner and occupier customers. This position requires experience building consumer experiences and engagement platform in an agile environment along with experience developing and deploying backend systems to support complex business operations at scale. We are looking for a leader who excels within a high-growth, metrics-driven, customer-focused organization.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Define, develop, execute and own the end to end customer facing technology experience, including desktop, mobile and in-house experiences.
Build and lead internal product and engineering teams and external product and integration partners and platforms.
Manage an agile development process leveraging lean methodologies and design thinking
Translate business metrics, consumer/business/technology trends, and operational needs into digital solutions that scale and create exceptional customer experiences that drive low CAC and long-term customer loyalty.
Partner with and be the voice of both the business and customer with internal engineering resources on all backend system development and deployment.
Central point of contact for digital product experience across the organization working across multiple stakeholder groups, managing internal/external customer relationships and driving deliverables.
Develop and manage partnerships and vendors who support our digital customer experience.
Deliver and manage all customer facing digital product deployments, including an iOS and Android solution set. You have experience rolling out new digital products into physical/people spaces and know how to manage stakeholders and service levels.
Set the bar and manage ongoing quality and service levels including (but not limited to) SLA’s, performance metrics, and customer feedback.
Jointly own, with the marketing organization, all customer research including surveys, interviews and usability testing.
Provide points of view and support on merger and acquisition opportunities.
- Experienced people manager with a passion for “we” not “me” and for developing employees and their career paths
Education & Experience:
15+ years of consumer technical product and engineering experience, including significant mobile experience.
Avid practitioner of agile software development
Must be able to travel globally and domestically (20% or more time commitment)
Experience navigating a global organization
BS/BA in CS or a quantitative discipline, MBA a plus
A proven track record for inspiring, attracting, developing, and retaining a team of high caliber engineering and technical product leaders.
A strategic thinker with strong tactical acumen-gets stuff done without fanfare.
Ability to speak to all stakeholders and handle delicate situations with maturity.
- Understands and signs up for success metrics—and sees them as a key driver of motivation for a team.
- Relationship builder who is comfortable working within a matrix environment with a variety of people and functions– engineering, analytics, customer service, design, operations, executives, functional stakeholders, parent company leaders and others.
Other Skills & Abilities:
A deep passion and appreciation for the power and delicate nature of a great brand and how to leverage that brand to engage and grow a consumer base.
Experience in building, launching and scaling engaging products for a world class consumer brand, including early stage (high growth) experience, ideally in a model with significant operational challenges and a robust data strategy enabling personalization across the spectrum of first touch to continued customer engagement.
Possesses natural curiosity and is a problem solver at heart.
Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans
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