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Allied Universal Security Assistant Account Manager Transportation in Newark, New Jersey

At Allied Universal ® our Security Professionals assist clients, and the public at large, by providing essential jobs that keep our communities safe and secure. During this time, we need your help more than ever. We have immediate employment opportunities. Allied Universal also employs an interview process you can complete from the comfort of your home through our online application and video interviewing technology. We are North America’s leading security services provider with over 200,000 phenomenal employees and invite you to apply to join the team.

Allied Universal is looking to hire an Assistant Account Manager based in Newark, NJ

This position is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures.

Responsibilities include:

  • ESSENTIAL JOB DUTIES AND RESPONSILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:
  1. Responsible for conducting on-the-job training, in coordination with AUS Branch management, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.

  2. Respond to call-offs that occur during an incumbent’s shift, which may include identifying other individuals to fill-in and/or standing post until such replacements arrive. May assist Operations Manager with scheduling for call-offs or other changes at the site creating a need to adjust the staff scheduling.

  3. Identify any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forward any such issues to the Client Manager. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Branch management or Human Resources.

  4. May be responsible for administering counseling or disciplinary actions that have been initiated by Branch Management or Human Resources. Site Supervisor may not make or initiate such decisions on his/her own, but may execute such action at the specific direction of Branch management/Human Resources.

  5. Distribute information to posts as directed by Branch management or Corporate office, which may include communicating such information to Security Professionals at posts and/or obtaining signed acknowledgements or other documents, and returning such documents to Branch or Corporate office.

  6. Respond to client requests or site emergencies as they arise including ensuring appropriate communication to Branch management.

  7. In the event of an abandoned or open post, Site Supervisor is responsible for identifying available personnel to fill the post as quickly as possible with qualified personnel; however, Site Supervisor may be required to “stand post” on an as needed basis for an undefined period of time, based on business needs.

  8. Full understanding and proficient working knowledge/competency testing of all AUS Operating systems; Email, WinTeam Scheduling/Payoll, MS Teams, eHUB, WT Compliance Tracker (Roster Audits), etc.

  9. Other duties and tasks may be assigned.

10.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum high school diploma or equivalent required. Some college education or business classes desirable;

  • Minimum 3 – 5 years of professional-level experience required. Prior experience in the security industry, law enforcement and/or military required. Experience in scheduling, operations or other functions of security industry a plus;

  • Must possess a valid state Guard License, or have applied and subsequently be issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty;

  • Current state driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required;

  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service-focused manner and to de-escalate situations before they become hostile or unpleasant required;

  • Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software and email a considerable plus;

  • Professional, articulate and able to use good independent judgment and discretion;

  • Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently;

  • Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required;

  • Incumbent must be available to work outside normal shift schedule on an as-needed basis, and must be accessible by phone or pager 24/7 for emergency response.

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com at http://www.aus.com/ .

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

*CB-NE

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com at http://www.aus.com/ .

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.

*CB-NE

Job ID: 2020-470696

Location: United States-New Jersey-Newark

Job Category: Management, Account Manager

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