American Water Senior Operations Support Representative in Newburgh, Indiana

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs over 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit

Primary Role

Responsible for performing a variety of advanced administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

Key Accountabilities

Processes and maintains a variety of advanced accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits. Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs.

Maintains financial and/or other business records, journals and ledgers. (30%)

Interacts with internal/external customers regarding various issues and provides any additional assistance. Researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems. (30%)

Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Advantex and Orcom. Compiles and reviews numerous essential reports on a daily/weekly/monthly basis (30%)

Performs other duties as assigned. (10%)

Knowledge / Skills

Advanced knowledge of office procedures.

Advanced math knowledge.

Advanced knowledge of water distribution systems and water and wastewater field operations.

Advanced working knowledge of computer programs.

Advanced knowledge of network and maintenance related issues.

Advanced knowledge of company billing guidelines and state billing regulations.


Functional / Technical Skills

Learning on the Fly

Organizational Agility

Problem Solving

Time Management

Experience / Education


Minimum of 2 - 5 years related clerical experience required.


High School Diploma or GED required.

Work Environment

General office environment.

In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items.

Travel Requirements

None or minimal travel.

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