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Arrow Electronics Account Director - Strategic Accounts in Newmarket, United Kingdom

Position: Account Director - Strategic Accounts

Job Description:

The aim of the role is to have full responsibility for acquiring, developing and retaining business within a named set of partner accounts across the Arrow ECS Vendor Portfolio.


Duties will include but are not restricted to:


  • Meet/exceed revenue and margin targets within each Partner at an Account level.

  • Maximize sales of Arrow ECS portfolio into each Partner to include all products, (predefined company) solutions and services.

  • Articulate the overall value proposition of Arrow ECS and our predefined company solutions.

  • Utilize relevant vendor programs and initiatives to leverage the profitability and growth within each Partner.

  • Ownership and reporting on each Partner including forecast and monthly predictions with accurate, concise and timely information on lead management, pipeline and key deals.

Plan & Review

  • Understand each Partner’s business including core strategy, financial performance, business/growth goals and total revenue (including Arrow ECS’s share of wallet by revenue and product mix) and provide an organisation chart highlighting influencers and senior decision makers using SmartHub.

  • Own, develop, maintain and execute a Partner Account Plan within each Partner to include:

  • Planning session with relevant personnel within each named partner account

  • Customer Review and Sign Off (Acknowledgement)

  • Formal Quarterly Reviews and ownership of actions

  • Delegation of plan responsibility within the named account

  • Ensure that each Account Plan is linked to each Vendor Business Development Plan that has been created for the Partner in question

  • Conduct regular meetings with each Partner to include QBR’s, Executive, Marketing, Finance and Technical in order to drive the Partner Account Plan using information from SmartHub and the Dashboard .

  • Efficiently Manage your time to ensure maximum potential can be achieved within each Account

  • Conduct monthly 1-1 business reviews with your line Manager to ensure key performance metrics and objectives set out in each Partner Account Plan are on track.


  • Position Arrow ECS to become the trusted adviser to senior decision makers within each Partner to the point where they are receptive to receiving our advice on the strategic direction of the business in their particular markets.

  • Interfacing with all contact points within each Partner from senior decision makers, sales, procurement through to finance with a view to getting higher, wider and deeper into each Partner.

Vendor Team

  • Full understanding of the Vendor Ecosystem for each Partner to include (a) the name of each supporting Vendor Team Member (b) the underlying partner specific Vendor Business Development Plan and (c) those vendor programs and initiatives that will enable you to leverage profitability and growth within each Partner.

  • Regular communications with the Vendor Team that supports your Role within each Partner to include (a) forecasting and update of the Partner Account Plan and partner specific Vendor Business Development Plan, (b) the co-ordination of your combined contact into each Partner and (c) the co-ordination of all actions set out in the partner specific Vendor Business Development Plan.

  • Support the Vendor Team’s effort to leverage the vendor territory salespeople within each Partner.

Operational & Execute

Within each Partner you will be responsible for:

  • Arranging & Attending QBR’s and Planning Session’s

  • Quarterly Target Setting & Annual Rebate Agreement (if necessary)

  • Monitoring Rebate Calculations & Rebate Exclusion Report

  • Regular Collaboration with the relevant Sales Operations Team

  • Customer satisfaction, assisting with credit management, problem ownership and escalations.

  • Keeping Customer information and Contacts accurate and up to date on all systems.

  • Maintaining the required sales/technical accreditations for key vendors

  • Arranging Executive Sponsor engagement & regular reviews

  • End to End Ownership & Management of SmartHub

Key Competencies:

  • Delivers Results

  • Customer Service Excellence

  • Influence and Relationship Building

  • Business Acumen

  • Problem Solving

  • Dealing with Ambiguity

  • Negotiating

  • Time Management

  • Sales/Systems Skills

  • Account Territory Management

Hours of Work

The company’s standard hours of work are 9.00 am – 5.30 pm with one hour for lunch, however due to the nature of this role flexibility will be required in order to meet the needs of the role. In addition this role is externally facing and therefore there will be the expectation that you will be required to travel upwards of 50% of the time.

Location: Newmarket, Suffolk

Time Type: Full time

Job Category: Sales

Most people live in the present. But a handful of us live in a world that doesn’t exist yet — the world of Five Years Out. Five Years Out is the tangible future. And it’s a way of thinking at Arrow that serves as a springboard for innovators, helping them see what’s coming and stay ahead of what’s ahead.

We are much more than products and services. We’re a community of designers, engineers, builders and visionaries who navigate the path between possibility and practicality, across the complete lifecycle of electronics, in some of the fastest-growing commercial and industrial markets on the planet.

The work we do is everywhere, from things you’ve never seen to things you can’t live without. As a Fortune 113 company with more than 20,100 employees, serving over 80 countries, and 2018 sales of nearly $30 billion, we guide innovation forward for the world’s leading technologies used in homes, businesses and daily life. If it takes a charge, chances are we helped design it, build it and get it to market.

Are you Five Years Out? Then chances are, you’ll enjoy working with us.

Arrow is an equal opportunity employer. It does not discriminate based upon race, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Arrow will make reasonable accommodations that enable qualified individuals to perform the essential functions of their jobs so long as the accommodation does not create an undue hardship.