Samaritan Health Services Clinical Workflow Specialist in Newport, Oregon
SHS Corporate * SHS IS Service Operations
Technical/ Information Services
.5 (40 hrs/pp), Varies,
Serves as the initial point of contact for clinical end users of the electronic health record. Provides usage support and facilitates adoption of the electronic health record. Supports staff and leadership in adopting and integrating electronic health records into practice and workflows.
- This position is located in Newport OR, but travel to all SHS sites may be necessary. Primary responsibility will be to serve in the Ambulatory setting.
- DEPARTMENT DESCRIPTION
Information Services is committed to providing leadership, support and coordination of technology and project management services at Samaritan Health Services. The IS Customer Experience functions manages the operations of our existing services. Our team includes the 24/7 service desk, desktop solutions, application operations, EHR operations and operations development.
High school diploma or equivalent required. Associate's degree preferred.
Two (2) years experience in a healthcare setting required.
Experience or training in the following required:
Clinical workflows for inpatient and outpatient medical facility.
Credential in a minimum of one (1) Epic application required within one (1) year of hire.
Experience in providing Epic support preferred.
If responsible for ambulatory setting float duties, then experience or training providing Epic support in an ambulatory setting required.
Communication: Effective written and verbal communication skills to perform group presentations, tactfully discuss issues, and listen to and understand complex information/situations. Ability to work with all levels within the organization, facilitate communication, and effectively document related activities.
Computer Literacy: Knowledge of electronic equipment, computer hardware and software. Ability to operate applications, enter data, and manipulate and process information. Proficiency in computer applications, including word processing, spreadsheets, databases, and information systems.
Confidentiality: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.
Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Time Management: Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.
Rarely (1 - 10% of the time)
Occasionally (11 - 33% of the time)
Frequently (34 - 66% of the time)
Continually (67 – 100% of the time)
CLIMB - STAIRS
CLIMB - LADDER
LIFT (Floor to Waist: 0"-36") 20 - 40 Lbs
LIFT (Knee to chest: 24"-54") 0 - 20 Lbs
LIFT (Waist to Eye: up to 54") 0 - 20 Lbs
LIFT (Overhead: 54" and above) 0 - 20 Lbs
CARRY 1-handed, 0 - 20 pounds
CARRY 2-handed, 0 - 20 pounds
KNEEL (on knees)
LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs
SQUAT Static (hold >30 sec)
BEND FORWARD at waist
ROTATE TRUNK Sitting
ROTATE TRUNK Standing
REACH - Upward
PUSH (0-20 pounds force)
PULL (0-20 pounds force)
WALK - LEVEL SURFACE
REACH - Forward
MANUAL DEXTERITY Hands/wrists
Req #: 44367
Start Time: Varies
Weekend Required: Occasional
Overtime Rule: 40
End Time: Varies
Salary Range: $21.98 - $32.27