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Accenture Account Management in Noida, India

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :Service Management Practitioner

  • Role Description :Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.

  • Must Have Skills :Account Management

  • Good To Have Skills :Account Delivery Management

  • Job Requirements :

  • Key Responsibilities : Manage relationship between ATCI and client/internal IT teams Stakeholder management Manage technology infrastructure transition projects Manage escalations Provide account management services to entrusted accounts/contacts Service management and reporting Support quality program implementations Plan and manage business continuity tests Support external and internal audits

  • Technical Experience : 5 Years

  • Professional Attributes : Strong communication skills verbal/written Technical background IT operations ITIL Concepts Basic understanding on Network Topologies Highly organized with attention to detail Strong interpersonal and negotiation skills Good presentation skills Proficiency in English Advanced Excel user

  • Educational Qualification : 15 years of formal education

  • Additional Information : Exposure to international client will be added advantage

15 years of full time education