HCA, Hospital Corporation of America Virtual Collections Team Lead Trainer in Norcross, Georgia

GENERAL SUMMARY OF DUTIES - Coordinates activities related to daily Collections operations. DUTIES INCLUDE BUT ARE NOT LIMITED TO: • Maintain established departmental policies and procedures, objectives, patient, and customer service policies • Handle difficult patient and third party follow-up problems • Review accounts recommended for write-off to ensure accounts have aged as determined by corporate/guidelines • Review accounts in bankruptcy • Review agency and attorney performance reports • Assist team members with questions, concerns, and complaints from insurance companies, patients, and other personnel • Work as a liaison between team members and PAS staff • Assist with payroll activities for team members (i.e., time cards, edit sheets) • Establish working relationships with individuals at insurance companies • Assist manager with developing team goals and action plans • Assist with training of new team members • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” • Other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES • Communication - communicates clearly and concisely, verbally and in writing • Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations • Interpersonal skills - able to work effectively with other employees, patients and external parties • PC skills - demonstrates proficiency in PC applications as required • Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems • Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately EDUCATION • High school diploma or GED required EXPERIENCE • At least one year of collections experience required • Prior supervisory experience preferred

Job: *Finance Acctg Billing Claims & Revenue

Title: Virtual Collections Team Lead Trainer

Location: Georgia-Norcross-PAS - Nashville West

Requisition ID: 08591-154721