Allstate Senior Journey Delivery Consultant in Northbrook, Illinois

Senior Journey Delivery Consultant

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Job ID :

112227

Location :

Northbrook, IL US

Level :

Experienced Professional

Job Category :

Communication & Corporate Relations

Description :

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

This role will participate on and assist with cross-functional customer journey teams to map current and future state customer experiences, identify customer journey pain points, perform root cause analysis, and identify solutions to address pain points and achieve future state. They will partner with AORs across the organization on solution design, communicate progress of journey efforts, and manage solutions that Customer Experience owns.

Key Responsibilities

  • Develop plans and execute moderately complex intermediate level projects, and influence the work of others through project and program execution

  • Coordinate recurring meetings with cross-functional teams and AOR partners to discuss initiative design and progress

  • Translate qualitative and quantitative data into meaningful ideas and approaches to enhance the customer experience

  • Evaluate and provide tactical feedback on new and existing initiatives that impact customer experience

  • Measure journey level KPIs, evaluate, and document initiatives to create repeatable, scalable best practices

  • Recommend solutions that challenge the status quo to drive improvement and innovation

  • Collaborate and consult with key stakeholders and subject matter experts to develop communication plans

Job Qualifications

Education and Experience

  • Bachelor’s degree required

  • Minimum 3+ years managing projects and program execution

  • 5-10% travelCertificates, Licenses, Registrations

  • NoneFunctional Skills

  • Intermediate Microsoft Office skills

  • Demonstrates clear, concise and effective presentation and written communication skills

  • Organizational and time management skills

  • Proactive self-starter and highly capable of independent work with limited leader direction and support

  • Ability to think conceptually, analytically and creatively

  • Curious, driven individual not afraid to challenge the status quo

  • Interpersonal skills required to manage and leverage relationships with internal and external partners to collaborate effectively

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter at http://jb.al.st/BWGk6 , Facebook at http://jb.al.st/BWGka , Instagram at http://jb.al.st/BWGlO and LinkedIn at https://www.linkedin.com/company/allstate/careers or watch a video at http://jb.al.st/BWGpG .

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.