Marsh & McLennan Call Center Representative I in Norwood, Massachusetts
In this critical role you will support existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.
This position answers general questions and requires basic knowledge of position. Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls. Asks appropriate questions and serves as a resource of information when attempting to retain existing business. Enters all information related to the call for tracking and reporting purposes. Develops relationships with both internal and external customers. Elevates reoccurring issues to management. QualificationsQUALIFICATIONS
Bachelor’s degree required. Customer service or sales experience preferred 0-2 years’ customer service experience preferred. Excellent written and verbal communication skills to effectively interact with customers. Excellent organizational and time-management skills to handle multiple tasks. Detail oriented to ensure accuracy. Above average problem solving skills to resolve customer service issues. Basic computer skills and the ability to navigate through multiple systems without assistance. Appropriate license must be obtained for position; training provided onsite. Core competencies include:
Communicating with Impact Critical Thinking & Problem Solving Service Orientation
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees — whether we’re designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people’s current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we’ve turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit www.mercer.com for more information and follow us on LinkedIn and Twitter @Mercer.
Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. R_007429-en