WindStream Communications Senior Trainer Principal - Enterprise Sales in Oakbrook, Illinois
The Sales Training ExpertSenior Trainer / Principal - Learning & Developmentwill be responsible for the development and execution of sales-facing strategic programs within the Learning & Development organization. The explicit goals of this position is to use your skills in Sales, Training, and Leadership development to ensure our Sales Organization is equipped with the core information, knowledge, skills, tools, and resources they need to be successful at Windstream.Will work remote from home when not in the field- 20% travel.
Your experience in sales and sales training will help to identify gaps in sales, systems, and process skills and to recommend the best method to address those skill gaps.
Working with an experienced team of Instructional Designers, and Facilitation experts, you’ll help to prioritize the development and delivery of content that will drive our Windstream sales experts to new successes. By participating in live role plays, facilitating sales discussions, and providing real-time coaching to our new sales team members, you will directly be part of building something great – a successful new sales team member.
Responsibilities & Duties:
Prepares new and existing sales representatives for success in Windstream Enterprise, Windstream Wholesale, and CSMB by developing and facilitating effective sales content and coaching sales and sales leadership
Focus on strategic objectives around the transformation of the employee onboarding process and alignment with organizational change
Working directly with leadership of the assigned functional areas to develop sales skills, improve productivity, and reduce employee churn:
o Perform continual skill gap assessments with sales people and sales leadership in their assigned functional group
o Identify gaps and define methods to close gaps
o Provide coaching and development of leadership and reinforcement of Flight Plan architecture
o Manage all new sales training requests+ Document request + Vet request for validity + Prioritize with Learning & Development leadership + Define success criteria, measurement, and reporting + Work with Development teams to ensure development meets the desired outcomes
o Provide faculty facilitation during Simulation Labs and other Live Sessions as part of Flight Plan as needed
o Provide expertise into development and delivery of Phase 3 training needs
o Be a direct resource as required for all Flight Plan Pilots, Flight Directors, and Flight Plan leadership
Responsible for timely updates to content in Pilot’s Guide, Maneuvers Guide and any other resources for assigned group(s)
Provide input into additional support areas for operational process improvements
College degree and 8 years professional level experience with 3-4 years supervisory experience; or 12 years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.
Experience & Qualifications:
Direct telecom industry experience highly desired
7 years experience directly working with Enterprise level sales and sales leadership performing coaching and facilitation
5 years formal classroom facilitation
5 years of enterprise level experience facilitating and coaching to a standardized sales process
Familiarity with adult learning techniques
Proficiency in Microsoft Office including PowerPoint and Excel.
Extensive background in classroom facilitation and management
Extensive background in results (outcome) based curriculum development
Able to work in a swiftly changing environment and capable of thinking on their feet and implementing changes to curriculum and structure often real-time
Position will require periodic overnight travel up to 5 nights at a time during Simulation Lab.
/ Position can be located in any major Windstream market with sales presence. Preferred locations Chicago, Charlotte, Denver or Austin. /
Primary Location: *US-Illinois-Oakbrook
Job Category: Human Resources
Requisition ID: 18003593
Other Locations: US-Illinois-Chicago, US-Texas-Austin, US-Georgia-Atlanta, US-Ohio-Twinsburg, United States, US-Colorado-Denver, US-Arkansas-Little Rock
Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.