Transdev Certifications Analyst in Oakland, California
Transdev, formerly Veolia Transportation, is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
Under the direction of the Manager of Certification and using established procedures, the Eligibility Analyst would be responsible for reviewing the ADA eligibility application forms, conducting second-level assessments and making determination of paratransit eligibility and establishing reasons for denial of ADA eligibility appropriate for presentation during an Appeals Process.
Duties include, but are not limited to the following:
Using established procedures, conduct in-person interviews, consult physician or other professional to obtain medical verification, review application information and determine and document ADA eligibility, including category, conditions of eligibility and reasons for denial.
Present individual cases of eligibility denial in a concise and professional manner (both verbal and written) to the applicant, applicant's caretakers and an Appeals Panel in an Appeals Hearing process.
Explain clearly and succinctly to current passengers, new applicants, visitors and Intercounty passengers the ADA paratransit eligibility criteria used and the process of determining eligibility.
Identify and classify applications into various processing categories
Assist with outreach efforts by presenting information about our programs and services at conferences, workshops, forums and to individual riders and/or applicants.
Assist in answering Eligibility Department calls.
- High School Diploma or GED/equivalent required.
- Possess some college level classes, colleges degree highly preferred.
Skills and Knowledge Required:
Possess the ability to work with customers and co-workers with diverse ethnic backgrounds and disabilities.
Has proficient English skills both verbally and in written form.
Experience using a personal computer is a must.
Must be highly organized, focused and able to work effectively in a medium to high stress environment.
Skills and Knowledge Preferred:
Experience working with elderly/disabled in transportation settings preferred.
Fluent in a second language preferred (Mandarin or Cantonese).
95% of this work is performed on-site in a professional office setting that is well lighted, climate controlled, dust and smoke free. Building and work areas are fully ADA accessible. This is an environmentally friendly office. The use of scented products or other fragrances, natural or synthetic, is not permitted.
This position must be available to work a set schedule, generally Monday through Friday, 8am to 5pm. Will work full time and must be available to work an eight hour shift, five days per week. Occasional overtime may be required.
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2018-8092
Position Category Other
Internal Reference 484