Kaiser Permanente Director, Communications Insights & Analytics in Oakland, California

Position is based in OAKLAND, CA.

Responsible for providing complex communications strategy, management, consultation, planning, implementation and recommended solutions for the Kaiser Permanente organization, functions, programs and projects across a broad variety of internal and external audiences (KP leaders, employees, influencers, media, members, consumers, etc.) to support organizational business strategies and to promote and protect the KP brand. Provides oversight and/or leads communications strategies and tactics that support the growth and market strategies essential to KP's strategic plans, revenue, membership and margin goals. Managers provide strategic thinking and leadership skills that enable teams to: 1) identify and optimize business solutions through strategic communication leadership; 2) evaluate findings and make formal recommendations to a number of stakeholders including up to C-level KP executives; 3) design communications strategies that optimize KP business strategies, programs and priorities; 4) bring forth technical/content expertise (competitive intelligence, business acumen, sophisticated communications strategies, tools and techniques); 5) mentor/review/approve team member communications recommendations and work on a variety of topics. Incumbents would advise and/or manage team members whose work includes strategic communications leadership, planning, and tactical implementation in both day-to-day and high-risk situations. Selects, develops, evaluates, coaches, and advises personnel. (Major Responsibilities: it is assumed that each higher level job will be proficient in & be capable of performing the duties of the lower levels in the job family)

Essential Responsibilities:

Oversees one or more teams responsible for managing a key area of focus within the PR and Communications department.

Marshals resources and creates materials to build communications awareness, understanding and credibility of broad national strategies and supports the ultimate goal of effectively enabling the success of key business strategies.

Serves as communications advisor and strategist to senior executive.

Oversees the development of sophisticated and integrated (internal and external) communications plans for the national initiatives and / or functional areas including development of communications positioning, messaging, and tactics consistent with the Kaiser Permanente brand and business strategies.

Following implementation, monitors the effectiveness of the communications program and materials to ensure appropriate use of organization resources.

Modifies programs and projects as needed to improve results.

Assigns, tracks, and manages communications managers, consultants/ specialists and other professionals as needed to support the development and implementation of strategic communications plans, programs, and projects.

Serves as a collaborator and an integrator with other Communications Directors, VPs, media relations specialists, and communicators in Program Offices, regions and services areas related to the successful communications programs and materials.

Provides managerial responsibility through multiple levels of management.

Direction or control over the activities of a functional area, through several managers.

Typically manages employees across multiple disciplines (both direct and indirect).

Determines and establishes organizational structures and supervisory relationships, subject to Sr Director's approval.

Basic Qualifications:


Minimum ten (10) years of experience in PR, Communications or similar roles.

Minimum three (3) years of management experience.


Bachelor's degree in journalism, english, public relations, business administration or related field, OR four (4) years of experience in a directly related field.

High School Diploma or General Education Development (GED) required.

License, Certification, Registration


Additional Requirements:

Extensive experience working senior executives and confidential, high-risk and / or highly sensitive content.

Experience contributing to business goals through strategic communications.

Experience managing enterprise-wide communications across large, complex organizations.

Extensive experience with stakeholder management and change management in a large organization.

Experience working across internal and external communications with a demonstrated understanding for how they influence each one.

Excellent public speaking and presentation skills.

Demonstrated ability to plan and manage complex projects: ability to work effectively with team members and senior executives under tight deadlines.

Contributes to the development of innovative communications principles, ideas and practices.

Additional expertise required: Advanced skills in the areas outlined under manager/senior manager.

Preferred Qualifications:

Design, manage and coordinate a robust performance measurement system to inform and guide the communications function.

Monitor, analyze and report on significant trends and best practices in communications generally and health care communications specifically.


TITLE: Director, Communications Insights & Analytics

LOCATION: Oakland, California


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.