Transdev Dispatcher - Oakland, CA in Oakland, California
Dispatchers needed in Oakland, Ca (Pay beginning at $17.00/hr)
Transdev is actively seeking a transportation dispatcher for their paratransit service in the Oakland, Ca. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers.
Join Transdev at Oakland, Ca and become a part of the largest private-sector operator of transportation in North America – one that cares about its employees, passengers and the communities they serve.
Why Work with Us?
Competitive Wages beginning at $17.00/Hour, with progressive increases
Career advancement opportunities owing to Transdev’s presence in over 200+ communities across North America
Receives and responds to telephone and voice radio calls from Bus Operators; provides callers with accurate and clear information or refers calls to appropriate staff for handling
Takes “Where is my ride” inquiry calls from passengers
Monitors drivers manifest for impossible or illogical trips and moves them in timely and logistical order
Responds to calls from drivers for assistance and direction
Understands service area in order to assist drivers in reaching their destination in a timely manner
Responsible for superior customer service delivery when dealing with drivers, passengers and other personnel.
Communicate and work in conjunction with window dispatcher to appropriately and safely direct drivers
Communicate cancellations and no-shows to drivers in a timely manner
Improve service productivity by consolidating trips on the day of service
Communicate route problems to appropriate personnel for review
Contribute to the harmonious working environment of all Transdev employees
Record/document any on-going driver issues to be relayed to contractors
Participate/contribute in weekly meetings to improve service
Comply with all Transdev Safety regulations
Assists with notifying appropriate personnel when serious incidents occur
Records and maintains late and cancelled service assignments
Assists with rerouting buses and adjusting bus headway’s in response to field conditions
Performs various administrative duties
Manipulate Scheduling software to maximize productivity
Identify problems, and recommend solutions
Communicate effectively orally and in writing
High School diploma
Knowledge of two way radio/Nextel/Walkie talkie or push to talk system
Microsoft office skills
Paratransit or fixed route experience as a driver or dispatcher preferred.
Must be able to work shifts or flexible work schedules as needed.
Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
If you have any questions, please contact us at firstname.lastname@example.org.
For more information please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check
Requisition ID 2018-9389
Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler
Internal Reference 484