Oracle Practice Manager - Software Vertical - NetSuite Services in Oakland, California
This manager-level position is responsible for a segment within a given practice focused on a specific industry, service line, technology center, specialty area or region. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.
Accountable for operational/financial metrics and overall business results of practice. Responsible for maintaining practice direction, ensuring quality of consulting delivery, and maintaining customer referenceability. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. Develops plans to successfully implement operational policies and achieves business plan. Is accountable for managing and growing a revenue stream and customer base. Typically manages individual contributors. May serve as advisor for moderately complex engagements.
8 years of experience relevant to this position including 4 years of consulting experience and 2 years of project management leadership experience. Undergraduate degree or equivalent experience. Can lead, engage, mobilize and motivate multiple teams to accomplish goals. Product, technology or industry expertise relevant to the practice focus. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Why Oracle NetSuite?
One word - transformation.
At NetSuite, we believe the cloud is here to stay and so doour 20,000 customers. We believe businesses should not be bogged down bythe overhead of bulky data centers and expensive personnel to run itall. Businesses need to be lean, efficient and agile. NetSuite isliterally transforming business around the globe by providing a cloud-based,unified system that delivers unprecedented capabilities to drive businessforward. Founded in 1998 as THE cloud ERP pioneer, today Oracle's NetSuiteglobal business unit has transformed the business operations of our customerswithout the high costs and inefficiency of on-premise systems.
Transform your career at NetSuite
At NetSuite we work hard and we work smart. We hirefierce competitors. We hire individuals that are fearless trailblazers. NetSuite employees take the hill, we prefer action over inaction,we are tireless in our mission and we pause only to celebrate oursuccess. And we DO celebrate, because if you don t have fun along theway, then what s the point?
The Practice Manager, Professional Services - Deliveryis responsible for attaining quarterly Professional Services (PS) revenuetargets, in the form of delivered billable hours. Additionally this role isresponsible for the scoping and positioning of new services engagements. Theincumbent will act as a key point of contact for Sales and Solution Consultingon opportunities within designated vertical. This role directly supports thesales cycle via internal knowledge transfers, solution reviews andexecutive-level prospect meetings. The successful candidate will excel atexpanding NetSuite s footprint with existing customers through upsell ofservices opportunities. They will manage a team of resources, as well as handleall resource planning and staffing for teams on a broad range of servicesengagements, maximizing billable utilization. Furthermore, the role will manageproject portfolio and ensure that quality standards for delivery areexceeded. The Practice Manager, Professional Services - Deliverywill serve as an escalation point for services engagements. As well as being akey resource for internal practice development efforts, will train andmentor new and experienced resources.
Detailed Responsibilities include:
Achieve and Exceed PS Revenue and Profitability Objectives
Ensureteam billable utilization targets are met
Attainquarterly PS revenue targets
Supportthe sales cycle through scoping and approval of PS engagements, Executive-levelprospect meetings and Solution reviews
Manageproject portfolio to ensure quality, on-time and on-budget implementationsusing a mix of global resources
Increase the Value of the NetSuite Application for Customers
ExpandPS sales in existing customer base
Becometrusted adviser to the Customer through implementation lifecycle and beyond
Teamwith Account Management and Client Management teams to promote user adoptionand effective use of NetSuite, and support renewal efforts
Collaboratewith NetSuite partners during services engagements
Ensure High Customer Satisfaction and Referenceability
Responsiblefor adhering to highest quality standards in project delivery
Manageexecutive-level customer relationships and provide team oversight throughNetSuite implementation
Serveas Steering Committee member on strategic projects
Responsiblefor project staffing and resource scheduling on a broad range of consultingengagements
Contributeto company s focus on verticalization through participation in internalcross-departmental initiatives
Increase Engagement and Capabilities of PS Resources
Hire,train and manage team of new and experience resources to fulfill Practiceobjectives
Providecoaching and mentoring to assist in resources career development
Buildteam s expertise and confidence in project delivery work
Handleday-to-day administrative tasks such as: vacation scheduling, expense reports,time
Preferred Qualifications/Skills include:
8 years of experience in systems applications consulting, with a consulting firmor software provider.
Strongbackground in mid-market and emerging-market project portfolio management.
Broadvertical application solution experience, with an emphasis on Softwarecompanies
Demonstratedexperience in translating customer business requirements into workable softwaresolutions
Exceptionalverbal and written communication is required with previous experience creatingStatement of Work for new and existing customers
Strongexperience in Change Management and Business Process Mapping
Excellentclient management skills and the ability to work with customers to develop andmanage an implementation plan
Previousservices sales experience; comfortable interacting at the C level
Consultingand management experience in a SaaS environment is a plus
Experience implementingpackaged enterprise application solutions such as Netsuite, Oracle, SAP,PeopleSoft, JD Edwards or Dyanmics
Title: Practice Manager - Software Vertical - NetSuite Services
Location: United States
Requisition ID: 18000OK4
Other Locations: CA-CA,Canada-Toronto