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Oracle Sr. Curriculum Developer in Oakland, California

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create a variety of user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. Perform job task analyses and create user assistance design documents to identify common user tasks to be addressed through user assistance. Collaborate with internal stakeholders to develop user assistance vision documents which will include the product use cases, common tasks, and user personas. Recognize problems with and recommend enhancements for user assistance for group, team, and department and share with management. Develop hands-on training course labs on a virtualization platform, Create lab modules that include scripts, plus other files needed for successful completion of the labs in creating training courses. Participate in the validation testing of these labs to ensure delivery of a repeatable and predictable hands-on lab environment. Respond to queries on help forums or mailing lists, and act as Subject Matter Expert (SME) for assigned products. Participate in internal tasks forces related to user assistance and other technical matters. Participate in discussions at user assistance and feature team meetings. Ensure best practices for usability of user assistance by involving SMEs and customers in user needs analysis. Develop and review certification exam items. Organize and teach course pilots and deliver train-the-trainer events to prepare instructors to teach the course.

Follow a prescribed learning plan to gain a thorough understanding of the product's technical details and functionality. Job duties are varied and complex utilizing independent judgment. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 5 years of user assistance development or relevant experience.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Specific Role Details:

The position we are attempting to fulfill is a curriculum developer role that works within the Oracle Integration User Assistance Developer team. Your primary goal is to develop new and update existing labs, tutorials, and videos that support product enablement and adoption of Oracle Integration. The audience members we create content for include:1.) Integration Developerswho wish to connect on-premises and cloud applications, send data between them, automate business processes, and create models to gain insight into how their business is doing.2.) Business Userswho want to understand what Oracle Integration is and how it can solve their business problems.3.) System Administratorswho want to manage the Oracle Cloud accounts, the tenancy, and the users, create instances, monitor system usage and settings.

In this role, you will be part of the existing User Assistance (Documentation) team and will work both collaboratively and independently with us to build new and existing learning paths. You will engage with subject matter experts in development and the field and will determine how to solve our end user pain points through learning. The measure of success for this role is to ultimately reduce the load on training, enablement and support. This will be accomplished by creating short videos, tutorials, and labs that demonstrate various product complexity. As the User Assistance team works to consolidate documentation with best practices and enablement material, your efforts will help bridge the gap between describing what the product does to how to best use it under different circumstances and use cases.

Experience:

Should have built: some combination of classroom lecture; hands-on labs, video training, other materials

  • Should have designed:contributed substantially to course design; participated in curriculum design

  • May have presented:as a technical trainer in a classroom or on-line capacity, interacting directly with learners

Skills:

Should have current experience with:

  • At least one video editing software package

  • Appropriate tools/technology to create hands-on labs

  • Appropriate tools/technology to create/modify graphics and images for incorporation into training content

Job: *Product Development

Organization: *Oracle

Title: Sr. Curriculum Developer

Location: United States

Requisition ID: 20000L7X

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