Travelers Bilingual -Claim Service Representative- CISS (14 month contract) in Oakville, Ontario



Bilingual -Claim Service Representative- CISS (14 month contract)

Target Openings:


Primary Job Duties & Responsibilities:

Accountable for providing a high level of customer service, by explaining the claim process. Evaluates the

information provided on new claim reports to ensure the accurate assignment to Claim Professionals.

Answers telephones professionally and responds to routine questions, re-routes calls as required.

Gathers information on new and existing claims. Documents the information in the electronic claim file, as

required by Travelers Canada file standards, for the purpose of determining cover and evaluating the scope of the

loss, as well as assisting in determining additional steps required in the claim handling process.

Provides meaningful information to callers in order to assist Claim Professional in adhering to Travelers Canada

customer service standards.

Authorizes, processes and documents Glass claims and issues payments promptly according to company

Guidelines. Obtains appropriate authority if required, to maximize loss cost management.

Required to work various shifts within the business hours of the Call Center.

Performs other tasks as assigned to ensure the delivery of outstanding and cost effective claim service.

Job Opening ID:


Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

Job Specific & Technical Skills & Competencies:

Ability to work in a high volume, very fast pace environment, managing multiple priorities.

Highly organized with the ability to manage multiple tasks simultaneously to meet deadlines.

Attention to detail to ensure accuracy is critical.

Familiar with Microsoft office products. Keyboarding skills, basic math reading and writing skills. Ability to effectively

communicate professional by telephone.

Have good interpersonal skills, and strong decision making skills.

Job Category:

Claim, Customer Service

Job Summary:

Under moderate supervision, this role is responsible for providing a high level of customer service to all

policyholders and callers.

Accurately captures claims reports received by brokers, insured's and third parties.

Services callers with regards to new claims and inquiries, and then documents the claims files accurately.

May create, evaluate, and pay windshield claims. Provides efficient and professional service to all customers.

This job does not lead staff

Position Type:

Entry Level, Experienced/Professional

Education, Work Experience & Knowledge:

High School Diploma with one year of claims clerical support, office related or customer

service experience, or an equivalent combination of education and experience.

Bilingual in English and French

Enrolment in C.I.P program is an asset

Physical Requirements:

Minimum qualifications: High school diploma or equivalent

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Primary Location:

Oakville - Ontario - Canada

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.