Travelers Claim Service Representative (CISS)- 6 month contract in Oakville, Ontario

15229BR

Title:

Claim Service Representative (CISS)- 6 month contract

Target Openings:

8

Primary Job Duties & Responsibilities:

Gathers information from callers on new and existing claims. Provides meaningful information to callers in order to assist Claim Professional in adhering to Travelers Canada customer service standards. Documents the information in the electronic claim file, as required by Travelers Canada file standards, for the purpose of determining coverage and evaluating the scope of the loss. Answers telephones professionally and responds to routine questions, re-routes calls as required. Authorizes, processes and documents glass claims and issues payments promptly according to the company standards, obtaining appropriate authority if required. Evaluates the information provided on new claim reports to ensure the accurate assignment to Claim Professionals. Perform other duties as assigned.

Job Opening ID:

15229BR

Environmental/Work Schedules/Other:

Travelers is an equal opportunity employer.

We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

Equal Employment Opportunity Statement:

Travelers is an equal opportunity employer.

We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

Job Specific & Technical Skills & Competencies:

Ability to work in a high volume, very fast pace environment, managing multiple priorities. Highly organized with the ability to manage multiple tasks simultaneously to meet deadlines. Attention to detail to ensure accuracy is critical. Familiar with Microsoft office products. Keyboarding skills, basic math reading and writing skills. Ability to effectively communicate professional by telephone. Have good interpersonal skills, and strong decision making skills.

Job Category:

Claim, Customer Service

Job Summary:

Under moderate supervision, this role is responsible for providing a high level of claims customer service to all policyholders and callers. Accurately captures claims reports received by brokers, insured's and third parties and provides support to callers regarding new claims and inquiries. May create, evaluate, and pay windshield claims. This job does not manage others This job works under Moderate Supervision: Incumbent performs standard and routine assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor.

Position Type:

Entry Level

Education, Work Experience & Knowledge:

High School Diploma with one year of claims clerical support, office related or customer service experience, or an equivalent combination of education and experience. Bi-lingual in English and French is an asset.

Minimum Qualifications:

Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software required.

Company Information:

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Licensing or Certificates:

Enrollment in C.I.P program is an asset.

Primary Location:

Oakville - Ontario - Canada

We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.