HCA, Hospital Corporation of America Telecom Operator PRN in Ocala, Florida
Ocala Health System, including Ocala Regional Medical Center and West Marion Community Hospital, is the premier health system in Marion County. We offer multiple quality and award winning services including bariatric surgery, orthopedic care, robotic surgery, and cardiovascular and neurological services. Ocala Regional Medical Center is also a level 2 trauma center and teaching hospital. Located in Ocala, the Horse Capital of the world, Ocala Health is a growing system with increasing acuity and dedication to providing quality care to the community.
AN EEO/AA Employer M/F/V/D Tobacco Free Company
POSITION SUMMARY: Perform switchboard activities of the department in accordance with applicable administrative and regulatory requirements.
ESSENTIAL FUNCTIONS: 1. Greets incoming callers demonstrating customer service principles and behaviors appropriately. 2. Routes all incoming calls and maintains appropriate telephone records. 3. Operates the public address system consistent with established company protocol and procedure including Code Blue, Code Red, Bomb Threat, Code Stroke (refer to Code List for complete listing), Disasters, and Safety. 4. Attends meetings as required. 5. Demonstrates Customer Service/Service Plus principles and behaviors appropriately. 6. Maintains facilities and equipment to ensure maximum efficiently. 7. Regular, punctual and dependable attendance. 8. Other duties as assigned.
EXPERIENCE REQUIRED OR PREFERRED: · One year experience preferred but not required. · Customer Service or Telephone Experience preferred.
LICENSURE / CERTIFICATION: None
SKILLS, KNOWLEDGE, AND ABILITIES: · Proficient in English · Excellent customer service skills · Ability to work and remain calm under pressure · Ability to work in a confined area · Ability to handle multiple priorities at one time · Ability to retain names and numbers · Must be dependable
Job: *Admitting Registration Clerical & Scheduling
Title: Telecom Operator PRN
Location: Florida-Ocala-Ocala Regional Medical Center
Requisition ID: 00050-9301