Oracle Customer Success Manager – Oracle NetSuite in Ogden, Utah
An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations. Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.
6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
_Customer Success Manager Oracle NetSuite_
As an acknowledged authority within the Oracle NetSuite Global Business Unit (GBU), the Customer Success Manager is a highly-experienced consulting position responsible for delivering technical services and solutions with product-wide impact.
Leads the delivery of services that helps to ensure success of customers implementations by reducing risks and by employing leading practices A CSM ultimately aids in maximizing customers long-term success with their investment in Oracle NetSuite.
Analyzes customer requirements from both functional and technical viewpoints to help ensure Oracle NetSuite solutions meets the customer s objectives by combining industry leading practices, product & technical knowledge, and business acumen. As a position of technical/professional influence, this individual frequently operates at the leading edge of technology accessing expertise both within the CSM department and throughout the Oracle NetSuite GBU.
Recommends and justifies changes and enhancements to Oracle NetSuite functional and technical process flows to meet very complex customer needs. Exercises creativity and independent judgment to deliver functional and technical expertise on a wide range of business and technology solutions.
Draws upon and coordinates resources from the larger CSM team and other resources to deliver services. Seamlessly works to enable partner and professional services teams to ensure customer success. As a thought leader and trusted advisor, effectively influences difficult decisions at the leadership-level of customer organizations. Enables business development efforts by providing subject matter expertise both directly and leveraging resources from the broader GBU. Resolves very complex customer escalations. Drives customer process direction and decisions by providing domain leadership within relevant industries on end-to-end enterprise solutions.
Minimum of 8 years of experience relevant to this position including 4 years of functional and technical consulting experience. Management or team leadership experience preferred. Requires strong communication and consultative skills. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to lead large teams. Strong communication, influencing and negotiation skills.
Functional Skills and Experience include:
Functional ERP consulting experience is required. NetSuite ERP experience is a plus.
Solid understanding of common business & accounting processes (Order to Cash, Procure to Pay, etc) is required
Experience with Retail and eCommerce (POS and Webstores) NSPOS and/or SCA a plus.
Technical Skills and Experience include:
Firm understand of SAAS/Cloud delivery architecture is required (must be able to identify, and explain architectural tiers, components and functions of each)
Solid understanding of SDLC including common practices for source code management, version/change control, testing and release processes along with common IDEs and Source Code management tools is highly desired
Experience with performance and scalability topics is strongly desired. Must be able to identify and speak to factors that affect transactional performance, throughput, and scalability. Identify and speak to strategies for vertical and horizontal scaling.
Understanding of Oracle database or other relational databases and factors that contribute to performance of databases and queries is highly desired
Understanding of leading practices to be able to consult with customers on characteristics and design of high performance, robust integrations is highly desired
General Skills and Experience include:
Must be an expert communicator and be able to lead demanding enterprise customers even in difficult situations
Must possess strong analytical and synthesis skills to identify and resolve complex functional and technical issues
/At Oracle, we don t just value differenceswe celebrate them. We re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion./
Title: Customer Success Manager – Oracle NetSuite
Location: United States
Requisition ID: 20000FE3
Other Locations: Canada
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