The Hertz Corporation Executive Customer Specialist in Oklahoma City, Oklahoma
Maintain an average response time of less than 1 business day.
Maintain complete professionalism in all communication with anyone contacting a SMT member/Executive Office in Park Ridge.
Utilize all resources materials in order to document and resolve customer inquiries.
Maintain a portfolio of all contacts, research, resolution, and follow up when necessary with all inquiries.
Follow up in timely manner to insure resolution was met and customer has been notified.
Strong decision making and verbal skills
Must be capable of multi tasking
Must be a demonstrated self starter
Cooperate with Management in maintaining goals and objectives
Criminal background check due to access of Personal Identifiable Data (PID)
All employees’ files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their application.
High School Diploma
Must have previous Call Center, Customer Relations, or Reservations Experience
Prior telephone and customer service experience
Knowledge of GAR, Carrent, Carisma, Frost, Frequent Traveler, PC Excalibur, Mobius, Sales System, Intranet, and Global systems
Good business communication skills; emphasis on writing (written exam given)
Typing 30 wpm (test required)
Strong decision making skills
Strong verbal communication skills
Must be able to work with minimal supervision
Must be able to handle back to back calls while working emails
Must work well with others
Must be a demonstrated self starter, quick learner, and capable of handling multioke tasks
Ability to work a set schedule of 8 to 5, Monday through Friday
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID 166371
# Positions 1
Category Customer Service
Division OKC - Technology Center
Position Type Regular Full Time