Farmers Insurance Agency Contract Mgmt Representative in Olathe, Kansas

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Job Summary

  • Processes requests of basic to intermediate complexity for contracting, product authority and appointments for agents.

  • Ensures compliance with department and company procedures, standards and applicable regulations.

  • Handles inbound customer calls as needed to support department service levels.

    /This is a temporary, limited-term position./

/ Schedule: Monday – Friday, 7:30-4:30 / / Hours may vary based on business needs. /

Essential Job Functions

  • Monitors and manages personal workload.

  • Prioritizes, analyzes, clarifies, and processes requests of basic to intermediate complexity from internal and external customers related to agent contracts, commission schedules, licenses, appointments, product authority and system access.

  • Demonstrates an understanding of the customer's needs and ensures they are met.

  • Handles inbound customer calls for support related to agent contracts, commission schedules, licenses, appointments, product authority and system access as needed to support department service levels.

  • Ensures compliance with department and company procedures, standards and applicable regulations.

  • Follows up as needed with the appropriate person(s) to gather missing information, resolves problem and complete requests within department service and quality standards.

  • Advises customers via the appropriate media when requests have been completed.

  • Updates processing systems and other tools to reflect work activity and communication with customers.

  • Supports system testing for transactions of basic to intermediate complexity as assigned.

  • Performs other duties as assigned.

    Physical Actions

    Physical Environment

    Education Requirements

  • High school diploma or equivalent required.

    Experience Requirements

  • Minimum one-year service related experience required.

    Special Skill Requirement

  • Basic proficiency in Microsoft Office programs (Excel, Word, PowerPoint).

  • Keyboard usage and navigating web-based programs required.

    Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

Job: *Service Center

Organization: *Farmers Insurance

Title: Agency Contract Mgmt Representative

Location: Kansas-Olathe

Requisition ID: 180002G7