Farmers Insurance Customer Service Representative in Olathe, Kansas
*We are Farmers!
We are looking for results-driven, customer service focused individuals to build a rewarding long-term career with us as a: Customer Service Representative!
At Farmers, it's more than just a job. It's a place where you can bring your true self to work each and every day.
Farmers offers tremendous internal growth opportunities!
Job Summary * Communicates with agents and customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. * Utilizes competencies and skills to provide a positive customer experience.
Essential Job Functions * Analyze, clarify and resolve intermediate policy and account related questions from agents and customers. * Reviews problems and communicates with appropriate personnel to obtain information when necessary. * Responds to customer inquiries through appropriate mediums. * Attains performance level standards as outlined in performance objectives. * Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge. * Stays current with relevant product(s). * Understands and strives to support organization’s overall strategy. * Models Farmers core values. * Performs other duties as assigned.
If this sounds like something you are interested in please take a few minutes to see our day in the life video. https://www.youtube.com/watch?v=aeWGQqp-M70
/Anticipated Start Date: March 9th, 2020/
Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.
Required job duties are normally performed in a climate-controlled office environment
High school diploma or equivalent required. Bachelor’s degree preferred.
Proven competency performing Service Advocate essential job function and special skills or relevant experience.
Special Skill Requirement * Critical Thinking * Advanced conflict resolution skills * Consistently meeting or exceeding performance measurement goals
About Our Benefits
As a full-time Customer Service Representative, you'll be offered a comprehensive Total Rewards Package with a wide range of benefits. Some of the most popular benefits include opportunities for: Bonus based on performance, 401K company contribution of 4% and match up to 6%, 20 days of Paid Time Off (prorated based on start date), paid holidays, and medical, dental and vision plans! * 401(k) company contribution * Bonuses based on performance * Annual performance reviews for raises * Medical, dental, vision and life insurance * Paid vacation, holidays and leave programs * Tuition reimbursement * Employee assistance program * Flexible spending accounts * Business casual dress- including denim * Fitness and dining facilities (at most locations) * Volunteer opportunities
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Job: *Strategic Management & Administration
Organization: *Farmers Insurance
Title: Customer Service Representative
Requisition ID: 2000004I