Farmers Insurance Office Claims Representative- Auto Total Loss in Olathe, Kansas
* *We are Farmers!
Farmers is looking for our next generation of leaders! If you’re looking for a company that offers stability, growth potential, and a strong emphasis on our values of integrity, respect, courage, achievement, curiosity and action, then apply today to find out how you can become a dynamic part the Farmers team!
We are looking for results-driven, customer service focused individuals to build a rewarding long-term career with us as an:*Auto Total Loss Office Claims Representative! *Starting pay is $23.42 per hour.
This is an entry-level Claims Adjuster position, which is responsible for confirming coverages, determining values of total loss vehicles, negotiating settlements and making payments within prescribed authority. The environment is fast-paced, continuously changing and highly production- based where managing an inventory of claims is critical. Along with managing an inventory, which can be high at times (due to the seasonal nature of claims), you will be responsible for making decisions regarding the claim through investigation and problem solving. The ability to problem solve, multi-task, and navigate quickly through multiple systems is crucial to the success of this role.
This is an extremely important position. Our customers expect to discuss their claim with someone who will not only handle it knowledgeably, effectively, and efficiently; but also someone who genuinely cares about them and what they are going through. The ability to clearly communicate with the customer as well as having compassion is essential to the success of our business.
Here are just some of the benefits we offer:
· Entry level claims position – no experience is required · 100% Paid Training · Short-term Incentive Plan · 401K with Company contribution of 4% and match up to 6% · Company funded retirement plan · Tuition assistance · Medical, dental, vision, and life insurance · Company paid Short-term Disability · Tremendous opportunity for growth and upward mobility · Performance is rewarded – you drive your own success · On-site amenities including: fitness center/shower, Walking trails in and outside, Game rooms, Internet bar, Learning Center, Food vendors, Employee Credit Union/ATM, and more · Company Store (stamps, DVD rentals, gift cards, and more) · State-of-the-Art Facility · Business Casual Dress Code (including jeans)
· Community Involvement (i.e. Corporate Challenge, March of Dimes and United Way) **
Want to learn more about our culture & opportunities? Check out farmers.com/careers and be sure to follow us on LinkedIn and Instagram @ThisIsFarmers! * * * * Job Summary
*Hours: Monday- Thursday until 5:30 PM, Friday until 5:00 PM and rotating 8:00 PM and Saturday shifts per quarter. *
Starting Salary: $23.42 per hour overtime, bonuses and raises based on performance * *Location: Olathe, KS * *Target Start Date: January 21, 2020 * * Entry level APD Specialist who either completes in-person or virtual inspections and prepares estimates, or proactively reviews and adjusts estimates from repair shops, either Direct Repair or non-Direct repair, and subrogation demands from other carriers. Establishes damages and negotiates settlement of claims with repair facilities and/or customers and works with them to manage repairs and rental. Reviews and resolves supplements. Confirms accuracy of Total Loss evaluations and negotiates settlement with customers or their representative. Communicates and collaborates with Claim Owners to facilitate claim resolution for customers. May be assigned as a Claim Owner on Tier 1 claims.
Essential Job Functions * Completes vehicle inspections and prepares estimate or reviews and adjusts estimates from repair facilities and subrogation demands using claims estimating software and determines claims related damage. * Establishes damages and negotiates settlement of claims with repair facilities or other carriers. * Manages repair process and adjusts auto repair supplements and manages rental. * Confirms accuracy of total loss evaluation, explains the process and settles total loss claims when appropriate. * Obtains total loss salvage release from policyholder or claimant and completes field clearing note before assigning to Salvage department, mitigating additional salvage storage costs. * Interacts/collaborates directly with policyholders, claimants, agents, and other representatives including repair facilities. Explains damages and the repair process, and sets expectations. * Effectively collaborates with claim owners for customer interaction and resolution strategy. * Appropriate communication with all entities associated with the claim to ensure the repairs are completed efficiently. This includes parts availability and appropriate repair scheduling. * Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments. * Performs applicable administrative tasks (timekeeping, expense reports). * Completes assigned training and activities to develop the knowledge, skills and abilities required to complete the job duties. * Performs other duties as assigned.
Bending Pulling Sorting Carrying up to 20 lbs. Pushing Speaking (English) Climbing Reaching Standing Key entering Reading (English) Walking Kneeling Seeing Writing (English)
Required job duties are normally performed in a climate-controlled office environment.
High school diploma or equivalent required. Bachelor’s degree preferred.
Successful completion of the Office Claims Representative Certification process required, including all prerequisites and exams. External candidates have 6 months from the date of hire to complete the process.
Special Skill Requirement
*Strong Time Management
Communication Personal Computer Literate Bondable *
Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.
Organization: *Farmers Insurance
Title: Office Claims Representative- Auto Total Loss
Requisition ID: 190009CB