SpartanNash Investigator II, Asset Protect in Omaha, Nebraska
NOTE: This position is only located in Omaha, NE-Distribution Center
Welcome to SpartanNash! We are excited that you have chosen to apply with us today.
Please take a moment to review this position and then read the application overview and instructions below. Depending on the position you are applying for, the application process will take between 10 and 40 minutes.
SpartanNash is an equal opportunity employer (minorities/women/disabled/veterans)
VEVRAA Federal Contractor
Responsible for investigating matters pertaining to inventory shrink, policy violations, fraud, and internal/external theft within assigned geographical area. Conduct internal and external investigations and complete appropriate reports and documentation. Assist with maintenance of security systems. In addition, is responsible for analyzing and interpreting data to recognize shrink trends and resolve company shrink/compliance/liability issues.
Bachelor's Degree (Required) Business
Law Enforcement, or other related field. An equivalent combination of education and/or experience will be considered.
Licenses and Certifications
Certified Forensic Interviewer (Preferred)
Loss Prevention Certified (Preferred)
Wicklander - Zulawski Cert (Preferred)
Four (4) years experience in asset protection, preferably in retail operations in a multi-store format. Experience in investigating and resolving cases (both internal and external) and experience with the development and/or implementation of policies and procedures.
Responsibilities and Essential Duties
Implement, maintain and enforce Asset Protection strategies and programs including shrink reduction and other asset protection programs, policies and procedures
Conduct thorough investigations to final disposition and maintain accurate and detailed case files. Coordinate with Internal Audit, Operations and other internal departments as well as outside contacts/law enforcement agencies as appropriate, while maintaining the highest level of confidentiality and integrity.
Identify potential shrink opportunities through effective analysis and utilization of systems, on-site location visits, assessments, and exception-based and other reporting; initiate and plan investigations to resolve company shrink /liability issues and/or assist in implementation of shrink reduction programs
Assure the maintenance, administration and setup of security controls and systems occurs as needed (i.e., Alarm, CCTV, Card Access, Key Control, Theft Deterrent Fixtures).
Oversee the efforts of Distribution Center/Retail asset protection associates within assigned area and may provide mentoring and training to lesser experienced asset protection associates including Investigators.
Work closely with third party vendors and contractors to ensure proper implementation of Company policy, procedures and specifications.
Represent the company and testify within the judicial system for theft/prosecution cases as needed.
Participate in the design and implement innovative Asset Protection programs. Promote the Asset Protection culture and awareness by conducting associate training and education on the core strategies for mitigating theft and shrink. Train and coach associates to ensure effective execution of core department initiatives.
Identify and report operational deficiencies related to department and company initiatives.
Provide Asset Protection services to independent customers as required.
The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties and requirements; additional responsibilities may be assigned as needed.
Knowledge, Skills Abilities
Knowledge of POS applications, CCTV use and installation related applications, and knowledge of civil and criminal retail theft laws. Strong written and verbal communication skills, to include investigation/interviewing experience. Ability to build working relationships with internal associates and external contacts (vendors, law enforcement agencies, etc.) Must have strong investigative and analytical skills to analyze and interpret statistical data. Must be detail-oriented and have strong organizational, prioritization, multi-tasking and follow-through skills. Ability to work independently. Ability to provide creative input to achieve better results; thinks outside the box. Seeks out personal and professional development opportunities through education and/or certification. Working knowledge of MS Office (Word, Excel, PowerPoint). Must be able to work a flexible schedule (7 days a week availability). Ability to travel up to 70%.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 20 pounds. The associate is frequently required to sit/stand/walk. Must be able to travel. While performing the duties of this position, the associate is subject to an office environment and/or distribution or retail setting and is rarely exposed to outside weather conditions. The noise level in the work environment varies; office and retail setting may be low to moderate; distribution center setting may be moderate to high.
General office equipment (i.e., computer, telephone, copy/facsimile machine, etc.)
Security and Surveillance equipment.